Develop and sustain solid partner connections with internal customer teams while consistently aiming to understand their needs and relate to their challenges
Continue driving a department-wide transformation from traditional IT to functioning as a cloud service provider, with a focus on commercializing compute and storage offerings
Correctly estimate and handle a multi-million-dollar annual budget covering all components of Adobe’s corporate and private cloud compute and storage infrastructure as a service
Publish technical roadmaps in collaboration with subordinate leaders and architects
Establish, communicate, and manage clear department goals and priorities (objectives and key results)
Develop, maintain, and motivate a high performing, globally diverse team through effective recruiting, mentoring, training, and empowerment
Regularly assess technical and procedural frameworks to confirm they align with internal customer expectations, industry advancements, and operational efficiency & sustainability
Promote a strong culture of operational excellence
Keep up to date with developments and protocols in compute and storage, along with the competitive vendor environment
Promptly recognize risks / blockers and work assertively to engage with the right partner teams
Work closely with program management resources to regularly and proactively communicate needs & requirements, manage delivery expectations, and maintain collaborator alignment
Provide regular product roadmaps and service quality reporting that clearly articulates value delivery amongst partners, internal customers, and senior leadership
Continue fostering a customer-first culture that encourages collaboration and open knowledge transfer

Requirements

MBA or related business degree strongly preferred
10-15 years of experience directing large, diverse global cloud infrastructure teams (or a closely related field)
At least 5 years of experience supervising other managers
Strong background in infrastructure engineering fundamentals, technologies, and established guidelines
Experience with Agile development: Scrum or other iterative methodologies
Confidence to tackle the unknown, challenge assertions, mediate disputes, hold collaborators accountable, and manage leadership / customer expectations proactively
Ability to deftly shift focus as objectives and priorities change
Strong organizational skills, a keen attention to detail, and the ability to coordinate, prioritize, and manage multiple complex activities
Proficient at breaking down complex problems into manageable, delegable components
Proven ability to manage geographically distributed, multinational teams
Strong written and verbal communication abilities
Experience with ServiceNow (or similar ITSM suite) and strong familiarity with ITIL concepts
Experience with JIRA (or similar project management tools)
Proficiency using Microsoft Office products (PowerPoint, Word, Excel, etc.)
Prior experience working as an infrastructure engineer, SRE, developer, or architect is a plus.

Benefits

Exceptional employee experiences
Recruitment, mentoring, training, and empowerment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud infrastructureinfrastructure engineeringAgile developmentScrumITILServiceNowJIRAMicrosoft Officecompute and storagebudget management

Soft Skills

leadershipcommunicationorganizational skillsproblem-solvingcollaborationmentoringcustomer-first cultureadaptabilityattention to detailrisk management

Certifications

MBArelated business degree