Administrative Assistant Consultant
Black Pen Recruitment
Administrative Assistant
Acumen Fiscal Agent
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exceptional support to clients via phone, email, and chat
- Assist clients in understanding and navigating our financial products and services
- Resolve client issues and concerns efficiently, ensuring their satisfaction
- Document client interactions accurately in our system
- Collaborate with internal teams to ensure comprehensive client support
- Offer feedback on service trends to further enhance the client experience
- Conduct follow-ups with clients to ensure complete satisfaction and resolve any lingering issues
Requirements
- - Must be able to work remotely
- - Excellent verbal and written skills
- - Strong problem-solving abilities and attention to detail
- - Previous experience in customer service or client support is preferred
- - Familiarity with financial services or a relevant industry is a plus
- - Ability to work independently in a remote setting
- - Experience with customer relationship management (CRM) tools is beneficial
- - Strong organizational skills and capacity to manage multiple tasks
- - Strong knowledge of excel and computer systems
Benefits
- **♥️What's in It for You?**
- - **16 paid holidays, including your birthday!** We believe celebrating you is just as important as the work you do.
- - Paid Time Off and Paid Sick Time
- - Employee Recognition Program
- - Employee Assistance Program
- - Referral Program, get extra rewards for referring your friends to work with Acumen!
- - Paid Parental Leave
- - Be a part of a mission driven culture where you can make a real impact
- - Medical, Dental & Vision coverage
- - 401(k) with company match
- - Voluntary benefits, including Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship management (CRM)excelcomputer systems
Soft skills
verbal communicationwritten communicationproblem-solvingattention to detailorganizational skillsability to work independentlyclient supportcollaboration
