About the role
- Act as the point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Support monthly/quarterly/annual budgeting, product road mapping and ops reviews
- Manage executives’ calendars and set up meetings
- Make travel and accommodation arrangements
- Rack daily expenses and prepare weekly, monthly or quarterly reports
- Format information for internal and external communication – memos, emails, presentations, reports
- Take minutes during meetings
- Organize and file documents
- Prepare documents as necessary for approval through DocuSign, and follow up for signatures.
- Assist in organizing Company-wide parties, meetings, and other events, coordinating facility needs, food and beverages, etc.
- Other duties as assigned or requested
Requirements
- Minimum of 5 years experience as an Administrative Assistant; preferably in a SaaS environment
- Must be able to work across multiple time-zones within North America
- Excellent computer skills- Excel, Word, PowerPoint, Outlook; experience with NetSuite & Concur strongly preferred
- Maintain confidentiality of all Company information
- Project a professional and positive attitude
- Good verbal and written communication skills; direct and respectful in communication
- Attention to detail
- Ability to demonstrate accuracy and thoroughness, and monitors own work to ensure quality
- Ability to be proactive, resourceful and forthright
- Prioritizes and plans work activities, uses time efficiently and develops realistic action plans
- Ability to adapt to changes in the work environment, manage competing demands, and is able to handle frequent changes in priorities
- Ability to interact with all levels of management across the organization
- Demonstrated ability to be a self-starter
- International, fast paced and growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- Flexible Working Hours
- Unlimited PTO
- 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
- 12 paid Holidays
- 2 Paid Community Service Days
- Company paid STD and LTD
- 401K
- Educational Reimbursement Opportunities
- Referral Bonus Program
- Access to an Employee Assistance Program (EAP)
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
- There’s more as well! Speak with us to find out all the details!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budgetingreport preparationdocument formattingcalendar managementexpense trackingminute takingevent coordinationinformation flow managementSaaS experienceattention to detail
Soft skills
communication skillsprofessional attitudeproactiveresourcefultime managementadaptabilityself-starteraccuracythoroughnessinterpersonal skills