Customer Care Analyst
Acuity
Customer Care Analyst, New Graduate
Acuity
full-time
Posted on:
Origin: • 🇲🇽 Mexico
Visit company websiteJob Level
Entry Level
About the role
- Manage order processing and backlog support across all channels, including manual entries and customer pull-in requests
- Handle internal inquiries and take full ownership of resolutions
- Train cross-functional teams and document processes, including processing return authorizations per policy
- Mentor and supervise at least two teammates while owning outcomes
- Monitor and align order target dates with actual lead times and proactively communicate delivery date changes
- Represent customer needs in manufacturing discussions and review/validate lead times with manufacturing teams
- Use and teach Power BI to identify expedite opportunities
- Identify and communicate backlog constraints with proposed solutions and make prioritization decisions based on business impact
Requirements
- Bachelor’s degree or engineering graduate within the last 12 months
- Bilingual (English & Spanish)
- No prior formal work experience required
- Demonstrated high potential through academics, projects, or extracurriculars
- Strong analytical and problem-solving skills
- Customer-focused mindset with assertiveness to drive superior service outcomes
- Effective communication and collaboration skills
- Proficiency in Microsoft Office and ability to learn new technical tools quickly
- Empathy and composure under pressure
- Passion for mentoring, teaching, and knowledge sharing
- Commitment to personal growth, learning, and continuous improvement
