Senior Sales Executive
Wyoming Corporate Services Inc
Senior Analyst, Global Compliance – Fair and Responsible Practices
PayPal
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Illinois
Visit company websiteSalary
💰 $84,500 - $140,250 per year
Job Level
Senior
About the role
- Serve as a Compliance point of contact for Enterprise Complaint and Compliance Incident Management programs
- Review and triage complaints for handling, tracking and escalation
- Coordinate remediation with Legal, Compliance, and business partners
- Conduct monitoring and testing activities to ensure policy adherence
- Develop and update analytical metrics and visualizations using Power BI
- Analyze complaint and incident data to identify emerging risks and process improvements
- Support and track issue remediation with first line teams
- Prepare summaries, reports and presentations on complaint and incident metrics
- Foster cross-functional relationships to enable compliant, customer-centric solutions
Requirements
- Experience in complaint management, incident management, compliance, risk management or a related field
- Proven experience in conducting monitoring, testing or quality assurance activities
- Strong data analysis skills, with using tools such as Power Bi, Qualtrics, Excel, or other data visualization platforms
- Strong understanding of enterprise complaint and incident management frameworks
- Ability to interpret policy and regulatory requirements and apply them in practice
- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience
- High energy and creativity, and the desire to work in a growing and changing environment
