Acuity

Field Support Specialist II - Remote

Acuity

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $46,400 - $83,600 per year

Job Level

JuniorMid-Level

About the role

  • Role involves on-site system startups, diagnostics, troubleshooting, and customer training for Acuity’s lighting and control systems\n
  • Service coverage primarily in Georgia with additional support in Mexico and Canada; engagements range from 1 to 5 days\n
  • Collaborates with Engineering Teams and Focus Factories to identify opportunities for product/process improvements\n
  • Comprehensive training and tools provided to technicians to resolve customer challenges efficiently

Requirements

  • Having a degree in electrical engineering or a related technical discipline\n
  • Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities\n
  • Strong aptitude in electrical systems, control technologies, and schematic interpretation\n
  • Proficiency with Microsoft Windows operating systems.\n
  • Ability to communicate complex technical information clearly and effectively\n
  • Demonstrated ability to work independently as well as collaboratively with cross-functional teams\n
  • Valid U.S. driver’s license and passport required\n
  • Bilingual (Spanish/English) proficiency is a plus for international support