Field Support Specialist II
Acuity
full-time
Posted on:
Location Type: Hybrid
Location: Conyers • Iowa • Missouri • United States
Visit company websiteExplore more
Salary
💰 $48,100 - $86,500 per year
About the role
- Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
- Owning and delivering customer solutions, and helping to build customer loyalty
- Supporting lean activities and seeking continuous improvements with our Production Facilities
- Perform on-site service visits in accordance with Acuity Brands' policies and procedures
- Diagnose, troubleshoot, program, and repair lighting and control systems
- Provide technical support to both internal teams and external customers
- Act as a subject matter expert during customer engagements and technical escalations
- Prepare detailed field reports following service calls
- Conduct on-site training sessions for customers on system operation and maintenance
- Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements
Requirements
- Having a degree in electrical engineering or a related technical discipline
- Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities
- Strong aptitude in electrical systems, control technologies, and schematic interpretation
- Proficiency with Microsoft Windows operating systems.
- Ability to communicate complex technical information clearly and effectively
- Demonstrated ability to work independently as well as collaboratively with cross-functional teams
- Valid U.S. driver’s license and passport required
- Bilingual (Spanish/English) proficiency is a plus for international support.
Benefits
- Health care
- Dental coverage
- Vision plans
- 401K benefits
- Commissions/incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electrical systemscontrol technologiesschematic interpretationdiagnosetroubleshootprogramrepairtechnical supportfield servicecontinuous improvements
Soft skills
communicationcollaborationcustomer engagementproblem-solvingindependencecustomer loyaltytraininginterfacingsubject matter expertiseadaptability
Certifications
degree in electrical engineeringvalid U.S. driver’s licensevalid passport