ACT Power Services

IT Support

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
• Diagnose and troubleshoot hardware, software, and network issues for end users
• Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
• Assist with onboarding new employees, including account creation and equipment setup
• Escalate complex issues to Tier 2 support teams with thorough documentation
• Maintain accurate records of issues, resolutions, and asset inventory
• Follow IT policies, procedures, and security best practices
• Provide a positive support experience with clear, friendly communication

IT Support Specialist

Accountant

• Complete all account reconciliations
• Post prepaid and accrual entries
• Record all fixed asset acquisitions and disposals
• Post all reoccurring entries
• Prepare trial balances for review
• Complete weekly bank reconciliation
• Manage weekly expense import prior to billing cycle
• Perform vendor, client, and new user setup
• Perform new project, account, and item code setup
• Post client payments and run AR aging report
• Review and post all credit card charges and employee reimbursements
• Review and post all vendor invoices once AP has entered
• Maintain system user setup
• Complete bi-weekly payroll validation prior to pay cycle
• Maintain IRA reconciliation
• Prepare and post payroll journal entries
• Work with HR to reconcile benefits invoices prior to payment
• Remit sales and use taxes monthly/quarterly/as due.
• Maintain tax tracker.
• Assist with new state setup/research.
• Audit and collect exemption certificates, as needed.

IT Support Specialist

Staff Accountant