IT Support Specialist

ACT Power Services

IT Support Specialist joining ACT Power Services IT team to resolve technical issues for employees. Handling support requests through various channels while maintaining records and following best practices.

Posted 5/27/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSMacOSTCP/IP

About the role

Key responsibilities & impact

Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
Diagnose and troubleshoot hardware, software, and network issues for end users
Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
Assist with onboarding new employees, including account creation and equipment setup
Escalate complex issues to Tier 2 support teams with thorough documentation
Maintain accurate records of issues, resolutions, and asset inventory
Follow IT policies, procedures, and security best practices
Provide a positive support experience with clear, friendly communication

Requirements

What you’ll need

Basic understanding of Windows and/or macOS operating systems
Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel)
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Remote Support Tools: Proficiency in using remote support tools to assist users
Experience with ticketing systems
Basic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)
Prior customer service or technical support experience
Software development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is preferred
3+ years of experience in IT Support, or similar role

Benefits

Comp & perks

401(k) with employer match
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Health Savings Account
Short-term and Long-term disability
Critical illness
Paid Time Off
Parental Leave
Paid Holidays
Employee assistance program
Life insurance
Opportunities for advancement
Training and Development
Legal and Identity Theft
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows operating systemmacOS operating systemMicrosoft 365ticketing systemsnetworking conceptsDNSDHCPVPNTCP/IPsoftware development principles

Soft Skills

problem-solvingattention to detailwritten communicationverbal communicationindependenceteamworkcustomer servicetechnical support

Certifications

Associate’s degree in ITBachelor’s degree in Computer Science