Achievers

Analyst

• Own and execute day-to-day Deal Desk support, including managing deal reviews, pricing requests, discount approvals, and contract structuring across new business, expansion, and renewal deals
• Lead complex and non-standard deals, providing strategic guidance on pricing, licensing models, and commercial constructs
• Partner with Sales and Customer Success to structure competitive, scalable, and compliant deals, acting as a thought partner to drive the right deal outcomes—not simply an approval step
• Provide clear guidance and transparency on pricing, approvals, and deal structures to help Sales and Customer Success navigate trade-offs and drive more efficient deal execution
• Apply sound judgment to balance sales velocity with pricing integrity, margin protection, and long-term revenue outcomes
• Act as the primary liaison between Sales, Legal, and Finance to align on contract terms, approvals, and deal strategy
• Support commissions processes during monthly and quarterly cycles by contributing to crediting validation, exception review, and payout accuracy, stepping in during peak periods or planned absences and applying Deal Desk judgment to ensure consistent, compliant compensation outcomes
• Serve as an escalation point for high-impact or non-standard deals, providing clear and data-driven recommendations
• Act as a subject matter expert (SME) for deal structuring, pricing strategy, and contracting best practices across the organization
• Mentor and support Deal Desk Analysts, sharing subject matter expertise and elevating team capability, consistency, and judgment
• Define and evolve pricing frameworks, discount matrices, approval governance, and deal guardrails
• Build, document, and standardize Deal Desk processes, playbooks, and operating procedures to drive consistency, clarity, and scalability
• Identify and implement opportunities for process optimization, automation, and workflow improvements to reduce manual effort and increase efficiency
• Streamline deal approval and contract workflows to accelerate deal cycle times while maintaining appropriate controls and compliance
• Develop reporting and dashboards to track deal performance, discounting trends, and operational effectiveness
• Enable Sales and Customer Success teams through training and ongoing guidance on pricing, deal structuring, tools, and processes, empowering teams to structure stronger deals upfront
• Foster a culture of continuous improvement, balancing collaboration and responsiveness with strong operational discipline, accountability, and consistency

Senior Deal Desk Analyst

Solutions Engineer

• Work alongside Key Account Directors and Account Executives on the largest, most complex enterprise opportunities in the Achievers portfolio, acting as the technical and strategic authority throughout the sales cycle.
• Lead discovery and architecture conversations with enterprise IT, HR technology, and security stakeholders, translating customer requirements into a clear solution design that accounts for integrations, data flows, and governance needs.
• Participate in roadmap and customer strategy sessions, bringing a point of view on how Achievers fits into a customer's broader HR technology ecosystem and long term people strategy.
• Design and present custom workflow solutions that leverage the Achievers API, MCP server, and third party integrations across platforms.
• Speak fluently about enterprise security requirements including SSO, SCIM, data residency, role based access controls, and compliance considerations relevant to HR data.
• Articulate Achievers' agentic AI capabilities and how they integrate into a customer's existing or planned AI infrastructure, including multi-agent orchestration and enterprise copilot deployments.
• This role requires regular travel to customer sites for strategy sessions, executive presentations, and technical deep dives.

Strategic Solutions Consultant

Learning and Development

• Produce engaging learning experiences across live, on-demand, and blended formats aligned to defined learning objectives.
• Create short-form and long-form training videos including screen capture, voice-over narration, and editing.
• Develop e-learning modules using modern authoring tools.
• Apply accessibility and inclusive design best practices.
• Collaborate with Learning Experience Designers and SMEs to produce polished learning materials.
• Execute rapid, iterative development workflows.
• Build supplemental assets such as job aids, quick-start guides, and infographics.
• Support customer-facing paid training engagements with custom assets.
• Perform quality assurance checks and incorporate feedback.

Learning Experience Specialist

Artificial Intelligence

• In this role, you will own Achievers’ AI revenue strategy end to end, from use case discovery through deployment and measurement. This is a builder first role with the expectation that you will architect the IC facing tool stack, deploy AI agents that directly generate revenue, and operate them with the same rigor as a human team. You will partner with RevOps, Marketing, Sales, and CS leadership, but this role does not own or administer core systems (Salesforce, Marketo, NetSuite). Over time, this role may manage a group of agent operators.

AI Operations Manager

• Own the AI roadmap: use case discovery, build, deployment, adoption, and impact measurement.
• Design, deploy and manage revenue generating agents
• Architect and automate workflows that eliminate manual GTM tasks across AEs, SCs, SDRS, BDRs, and CSMs.
• Continuously evaluate and implement IC facing tools, replacing underutilized capabilities with higher impact alternatives.
• Manage agents like employees with defined scope, performance metrics, and ongoing tuning.
• Report on revenue impact, time saved, pipeline influenced, and adoption for every agent deployed.
• Establish responsible AI guardrails: data access, privacy, prompt/output review, and human in the loop checkpoints.
• Must abide by Achievers Generative AI Usage Policy and related policies.

Product Marketing

• Support product launches, including messaging, positioning, and enablement assets
• Contribute to product descriptions, GTM templates, and master product decks
• Assist with positioning and narrative development for emerging initiatives
• Conduct win/loss analysis, market research, and customer insights
• Synthesize multiple data sources to identify trends and opportunities
• Support analytics-driven storytelling for launches and campaigns
• Partner with Product to understand roadmap priorities and product strategy
• Collaborate with Content, Enablement, Marketing Operations, and Customer Success teams
• Participate in stakeholder intake and prioritization processes
• Own 1–2 scoped projects end-to-end with coaching from senior Product Marketers
• Present insights and deliverables to PMM leadership and cross-functional partners
• Build foundational skills across positioning, launches, enablement, and analytics

Senior Deal Desk Analyst

Strategic Solutions Consultant

Learning Experience Specialist

AI Operations Manager

AI Operations Manager

Product Marketing Co-op