Acelero Learning

Director, Family Engagement and Health Services, I

Acelero Learning

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

Lead

About the role

  • Training and Technical Assistance and Implementation Support
  • Act as lead coaches to a group of partners and delegates aligning coaching and TTA work with Acelero Inc’s Professional Learning and TTA frameworks, and utilizing research-based practice to support achievement of implementation and impact goals
  • Assure that partner coaching and TTA support aligns with customer success framework
  • Conduct ongoing organizational assessment and co-develop Collaborative Implementation Plan (CIP) deliverables and timelines with Senior Directors of Partnership Management (SDPMs) and partners.
  • Effectively utilize data to monitor progress toward CIP goals and deliverables; modify support and deliverables in real time to address changing organizational context or needs.
  • Manage time allocation across contracts to ensure efficient use of staff capacity and achievement of contract deliverables and outcomes.
  • Build yearly scopes of support aligned to CIP deliverables, using a mix of evidence-based strategies (e.g., individual/cohort-based coaching, in-person and virtual T&TA, and PD).
  • Provide tools and resources to support partner program planning and goal progress towards implementation of programmatic benchmarks.
  • Collaborate with partner service area leads to engage key stakeholders, support change management, and build sustainable systems aligned with programmatic goals.
  • Provide ongoing support and training to the Model Support Specialist to ensure alignment with the content strategies and implementation benchmarks.
  • Customize PD and training content to meet partners’ specific needs and contexts.
  • Communicate effectively with PSI Senior Director and SDPMs regarding partner needs, implementation challenges, and potential contract modifications.
  • Collaborate with SDPMs through PODs and ongoing communication to ensure customer satisfaction and sustained program impact.
  • Provides targeted coaching to community partners/delegates in preparation for federal monitoring reviews, including interview prep sessions and on-site observations as needed Content Design and Refinement Leadership
  • Actively engage with PQ and Policy and Performance (P&P) teams to inform Innovation Roadmaps, applying lessons from partner and delegate engagement to identify productization priorities
  • Collaborate with PQ and P&P teams to refine or adapt content, tools, and programmatic benchmarks based on partner feedback and implementation learnings
  • Collaborate with PQ & P&P teams to design new content and tools to meet emerging partner needs, aligned with organizational values/ mission, Head Start standards, state regulations and evidence-based practices.
  • Co-develop or revise content used in professional learning, training, or coaching sessions to ensure alignment with regulatory standards and adult learning best practices
  • Document, codify, and package effective practices and supports used in partner settings to support future scalability and reusability
  • Engage in pilot testing and iteration of tools and content in collaboration with PQ or product teams to support continuous improvement and usability.
  • Support the alignment of T&TA with core programmatic content, contributing to cross-functional working groups focused on curriculum, policy, or compliance innovations
  • Maintain familiarity with core Shine and Acelero content to ensure partner-facing services and supports reinforce key organizational models and practices What You Bring:
  • Bachelor’s degree in Social Work, Family and Community Engagement, Public Health (or a related field) required; master's degree preferred.
  • 3+ years experience in Head Start /Early Head Start or family, community engagement and health, including experience in coaching, supervision, program management and providing technical assistance.
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Requirements

  • Bachelor’s degree in Social Work, Family and Community Engagement, Public Health (or a related field) required; master's degree preferred.
  • 3+ years experience in Head Start /Early Head Start or family, community engagement and health, including experience in coaching, supervision, program management and providing technical assistance.
  • Expertise in starting up HeadStart programs or early learning environments, with direct experience developing and implementing program strategies.
  • Experience in program evaluation and continuous improvement processes.
  • Bilingual Preferred (Spanish/English)
  • Physical exam and background checks are required for this position.
  • Travel required locally or long-distance up to 75% of the time for work-related meetings and functions.
  • Travel requirements might increase depending on start-up needs.
  • Must have a valid driver’s license and/or reliable transportation.