IT Support Specialist
AccuWeather
full-time
Posted on:
Location Type: Remote
Location: Kansas • New York • United States
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Tech Stack
About the role
- Providing overall support for the Mac/iOS and Windows/PC teams.
- Providing IT assistance to end users.
- Training end-users on hardware functionality and software programs.
- Successfully resolving assigned tickets in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software and upgrading/maintaining hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping current with technological advancements and trends in IT support.
Requirements
- A bachelor's degree in computer science, information technology, or similar.
- 3-5 years of experience as an IT support specialist, ideally in a Windows and Mac environment.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Experience with SCCM highly desired.
- Proficiency in processing help tickets.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.
Benefits
- Equal Opportunity/Affirmative Action Employer
- Reasonable accommodations for individuals with disabilities
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportcomputer hardwarecomputer softwarenetworksdatabase maintenancesystem securityperformance metricsticket processingdiagnostic teststechnical support
Soft Skills
interpersonal skillscommunication skillstraining abilityproblem-solvingtime managementadaptabilitycustomer serviceattention to detailcollaborationtechnical innovation
Certifications
bachelor's degree in computer sciencebachelor's degree in information technology