Accordant

Sales Development Rep

• Respond to inbound leads (web forms, call-ins, referrals) in a timely manner to maximize conversion.
• Qualify prospects — confirm fit, timeline, and decision process - then book meetings for Account Executives.
• Nurture early-stage leads via multi-touch email, phone, and social cadences until sales-ready.
• Collaborate across teams by relaying campaign feedback to Marketing and ensuring smooth hand-offs to AEs.
• Maintain CRM hygiene by logging every interaction and updating lead status, notes, and next steps in Salesforce.
• Meet or exceed activity KPIs, including 30–50 meaningful touches per day and 20+ qualified meetings per month.

Sales Development Representative – SDR

Account Executive

• Own the full sales cycle, from lead qualification and discovery to proposal development, negotiation, and deal close
• Conduct comprehensive assessments of client business needs to ensure solutions align with their goals
• Build and grow pipeline through target account engagement, networking, and strategic outreach
• Partner with the SDR team to ensure qualified leads are effectively managed and converted
• Collaborate with the Acumatica Implementation team to ensure a smooth handoff for a successful deployment
• Develop tailored value-driven proposals and ROI analyses
• Manage CRM pipeline and forecasting with accuracy and integrity
• Build and nurture relationships with executive sponsors, finance leaders, and cross-functional stakeholders
• Stay current on Acumatica product updates, industry trends, and competitive positioning to sharpen pitch and differentiation

Full-stack Engineer

• Design, develop, test, and deploy scalable software solutions with a focus on performance and security.
• Integrate with backend accounting databases using XML and REST APIs.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Write clean, maintainable, and efficient code following industry best practices.
• Conduct code reviews, debug applications, and optimize performance.
• Contribute to architectural decisions that support scalability and long-term growth.
• Implement automated testing and continuous integration to maintain high software quality.
• Stay current with emerging technologies and advocate for best practices in development.

Software Developer

Manager

• Lead, coach, and develop a team of report writers, SQL developers, and BI specialists to deliver exceptional results.
• Establish priorities, allocate resources, and ensure on-time completion of client and internal projects.
• Implement and monitor processes for quality assurance, documentation, and version control across all deliverables.
• Foster a culture of collaboration, accountability, and continuous learning within the Information Delivery Group.
• Oversee the design, development, and deployment of custom financial and operational reports using: Sage Intacct, Sage 300 CRE, Acumatica BI tools, Power BI.
• Provide architectural guidance on data replication, SQL integration, and multi-ERP data strategies.
• Serve as the primary point of contact for key stakeholders and client partners regarding information delivery needs.
• Collaborate with Accounting, Finance, and Business Operations leaders to define priorities, scope projects, and align reporting solutions with organizational goals.
• Define and track key performance indicators (KPIs) for team productivity, report accuracy, and client satisfaction.

Information Delivery Group Manager

• Ensure support requests are handled efficiently, accurately, and in alignment with service expectations
• Monitor support queues, workloads, and response times to maintain consistent service levels
• Lead, coach, and support a team of Ongoing Support Consultants
• Set clear expectations around support quality, time management, and client communication
• Help ensure support work stays within defined scope, escalating potential scope concerns appropriately
• Contribute to the development and maintenance of internal documentation, workflows, and knowledge base resources.

Ongoing Support Manager

Recruitment

• Partner with department leaders to develop and execute recruiting strategies for current and future hiring needs.
• Source top talent using a variety of platforms, including LinkedIn Recruiter, job boards, professional networks, and employee referrals.
• Manage the full-cycle recruiting process, from job posting creation to offer acceptance.
• Screen, interview, and assess candidates for both technical and cultural fit.
• Provide guidance to hiring managers on best practices for interviewing and selection.
• Ensure a seamless and engaging candidate experience by maintaining consistent and professional communication throughout the hiring process.
• Build and maintain a pipeline of qualified candidates for critical roles.
• Collaborate with HR and leadership to refine job descriptions and recruitment processes.
• Track recruitment metrics and provide regular reporting on progress and challenges.
• Act as an ambassador of Accordant’s culture and values in all interactions with candidates and partners.