Enterprise Client Success Manager

Accordant

Enterprise Client Success Manager at Accordant serving enterprise and private equity clients. Building partnerships with C-suite stakeholders to ensure account growth and value realization through technology solutions.

Posted 6/2/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $115,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary relationship owner for a portfolio of enterprise-level clients and develop trusted partnerships to understand investment objectives, operational priorities, and value creation strategies
Anticipate evolving needs and identify opportunities for revenue expansion through product and/or service add-ons
Track and monitor client health indicators to ensure high quality experience and long-term retention
Work cross-functionally to identify opportunities to standardize technology, reporting frameworks, and best practices across multiple portfolio companies
Maintain visibility into portfolio activity and proactively engage client base through strategic business reviews
Prepare and deliver regular business reviews with executive stakeholders and portfolio company leadership
Provide strategic recommendations aligned with portfolio growth, operational maturity, and investment timelines
Ensure a seamless transition from implementation to post-live team structure and ensure adoption and retention protocols are in place
Conduct regular cadence check-ins with stakeholders across a portfolio of clients and portfolio companies
Identify opportunities and upsell across an enterprise client book of business ensuring alignment on client business goals and technology
Partner closely with Implementation, Sales, Marketing, and Product teams to ensure alignment of client priorities

Requirements

What you’ll need

2+ years of Enterprise or Private Equity Client Success, Account Management, or Relationship Management experience in SaaS, ERP, financial technology, or professional services environments
Experience working with Construction/Real Estate financial workflows with deep industry knowledge of this space
Strong understanding of ERP platforms such as Sage Intacct
Demonstrated experience managing complex client relationships and executive stakeholders
Exceptional written and verbal communication skills with the ability to engage C-suite and investment stakeholders
Strong organizational skills with the ability to prioritize across multiple portfolio clients
Ability to work EST hours M-F
Knowledge of third-party marketplace providers that integrate with Sage Intacct (Payroll, AP Automation, Reporting)
Previous experience developing financial reporting, operational KPIs, and technology standardization across portfolio companies
Familiarity with client health metrics such as NPS, CSAT, and Client Health scoring
Experience working in software / SaaS environments with revenue retention or expansion goals and related metrics
Proficiency with Salesforce or similar CRM platforms
Experience with project management and implementation frameworks

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Accordant Website LinkedIn All Job Openings 201 - 500 employees Founded 1995 ⚕️ Healthcare Insurance 🤝 B2B Healthcare Insurance
B2B Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes. Enterprise Client Success Manager Job not on LinkedIn 🔥 2 minutes ago 🏖️ New Jersey – Remote 💵 $115k - $120k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary relationship owner for a portfolio of enterprise-level clients and develop trusted partnerships to understand investment objectives, operational priorities, and value creation strategies
Anticipate evolving needs and identify opportunities for revenue expansion through product and/or service add-ons
Track and monitor client health indicators to ensure high quality experience and long-term retention
Work cross-functionally to identify opportunities to standardize technology, reporting frameworks, and best practices across multiple portfolio companies
Maintain visibility into portfolio activity and proactively engage client base through strategic business reviews
Prepare and deliver regular business reviews with executive stakeholders and portfolio company leadership
Provide strategic recommendations aligned with portfolio growth, operational maturity, and investment timelines
Ensure a seamless transition from implementation to post-live team structure and ensure adoption and retention protocols are in place
Conduct regular cadence check-ins with stakeholders across a portfolio of clients and portfolio companies
Identify opportunities and upsell across an enterprise client book of business ensuring alignment on client business goals and technology
Partner closely with Implementation, Sales, Marketing, and Product teams to ensure alignment of client priorities 🎯 Requirements
2+ years of Enterprise or Private Equity Client Success, Account Management, or Relationship Management experience in SaaS, ERP, financial technology, or professional services environments
Experience working with Construction/Real Estate financial workflows with deep industry knowledge of this space
Strong understanding of ERP platforms such as Sage Intacct
Demonstrated experience managing complex client relationships and executive stakeholders
Exceptional written and verbal communication skills with the ability to engage C-suite and investment stakeholders
Strong organizational skills with the ability to prioritize across multiple portfolio clients
Ability to work EST hours M-F
Knowledge of third-party marketplace providers that integrate with Sage Intacct (Payroll, AP Automation, Reporting)
Previous experience developing financial reporting, operational KPIs, and technology standardization across portfolio companies
Familiarity with client health metrics such as NPS, CSAT, and Client Health scoring
Experience working in software / SaaS environments with revenue retention or expansion goals and related metrics
Proficiency with Salesforce or similar CRM platforms
Experience with project management and implementation frameworks Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Project Engineer – Customer Success Team 🔥 11 minutes ago Hypower 501 - 1000 ⚡ Energy 📡 Telecommunications Website LinkedIn All Job Openings Project Engineer at EPC Power overseeing technical elements of inverter projects from PO to commissioning. Collaborating cross-functionally to ensure customer satisfaction and project success. 🇺🇸 United States – Remote 💵 $85k - $130k / year ⏰ Full Time 🟢 Junior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Representative 🔥 18 minutes ago Mpathic 201 - 500 🤝 B2B 🏛️ Government 📡 Telecommunications Website LinkedIn All Job Openings Customer Success Representative providing expert program and technical support via phone and digital communications for families regarding the HOPE Scholarship program. Fully remote role assisting parents, schools and vendors. 🇺🇸 United States – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Client Strategist / Client Success Manager 🔥 3 hours ago Trivium Group 51 - 200 🤝 B2B 🛍️ eCommerce 🏪 Marketplace Website LinkedIn All Job Openings Client Strategist managing marketing strategies and client relationships in a remote setting. Responsible for client retention and satisfaction while driving marketing efforts across various platforms. 🇺🇸 United States – Remote 💵 $60k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Manager 🔥 4 hours ago ServiceTitan 1001 - 5000 ☁️ SaaS 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Customer Success Manager at Aspire, managing high-volume client relationships in SaaS landscape. Focusing on client retention, value delivery, and expansion across portfolios. 🇺🇸 United States – Remote 💵 $63.1k - $94.7k / year 💰 $200M Series G on 2021-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager – Enterprise 🔥 5 hours ago Spacelift 51 - 200 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager managing post-sale journey for enterprise accounts at Spacelift. Driving product adoption and managing contract renewals while maximizing ROI and ensuring customer success. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Enterprise Client SuccessAccount ManagementRelationship ManagementSaaSERPfinancial technologyfinancial reportingoperational KPIstechnology standardizationclient health metrics

Soft Skills

communication skillsorganizational skillsprioritizationstakeholder engagementstrategic recommendationsrelationship buildingcross-functional collaborationclient retentionupsellingbusiness review preparation