Acceleration Academies

Customer Success Manager

• Serve as a trusted partner for district leadership, fostering strong and collaborative relationships with superintendents, board members, district leaders, and other senior stakeholders.
• Develop and maintain a strong understanding of assigned district contracts, service expectations, commitments, deliverables, and partnership requirements.
• Proactively identify and address partner needs to support satisfaction, retention, contract alignment, and organizational goals.
• Support partner retention, renewal readiness, and appropriate upsell, cross-sell, and expansion opportunities within existing partnerships.
• Develop and execute partner success plans for each assigned district, focusing on partner satisfaction, retention, renewal readiness, partnership health, and appropriate growth opportunities.
• Use evidence-based insights, including enrollment trends, funding metrics, Graduation Candidate outcomes, engagement trends, and satisfaction indicators, to customize support and recommendations for districts.
• Monitor and report on partner performance metrics, including enrollment growth, Graduation Candidate outcomes, engagement trends, and satisfaction indicators.
• Leverage data analysis tools, including Excel and Sheets, to manage and interpret performance data and inform partner success strategy.
• Present regular updates to district stakeholders, highlighting successes, challenges, partnership health, and actionable insights.
• Partner with Regional Vice Presidents, executive leadership, and internal stakeholders to monitor partnership health, review contract-related requirements, identify potential risks or gaps, and support follow-through on action items.
• Support audit and compliance-related reviews connected to district contracts, partner expectations, required deliverables, documentation needs, and operational follow-up.
• Assist with identifying, organizing, and tracking audit and compliance-related items that may require action from Operations, RVPs, executive leadership, or other internal teams.
• Escalate potential contract, compliance, audit, or partner concerns to the appropriate internal leaders and support timely follow-through.
• Collaborate with cross-functional teams, including marketing, operations, sales, finance, and product, to support seamless service delivery, partner experience, and internal alignment.
• Represent Acceleration Academies at district meetings, community events, and conferences to strengthen visibility and partnership engagement.
• Facilitate proactive issue resolution to maintain alignment with partner expectations and organizational goals.
• Support change management initiatives that help Acceleration Academies adapt to evolving partner needs and organizational priorities.

Regional Director – Partner Success