Regional Director – Partner Success

Acceleration Academies

Regional Director of Partner Success managing partnerships with K-12 districts in Florida and Georgia. Fostering relationships to support partner satisfaction, retention, and growth opportunities.

Posted 5/30/2026full-timeRemote • Florida • 🇺🇸 United StatesLead💰 $125,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a trusted partner for district leadership, fostering strong and collaborative relationships with superintendents, board members, district leaders, and other senior stakeholders.
Develop and maintain a strong understanding of assigned district contracts, service expectations, commitments, deliverables, and partnership requirements.
Proactively identify and address partner needs to support satisfaction, retention, contract alignment, and organizational goals.
Support partner retention, renewal readiness, and appropriate upsell, cross-sell, and expansion opportunities within existing partnerships.
Develop and execute partner success plans for each assigned district, focusing on partner satisfaction, retention, renewal readiness, partnership health, and appropriate growth opportunities.
Use evidence-based insights, including enrollment trends, funding metrics, Graduation Candidate outcomes, engagement trends, and satisfaction indicators, to customize support and recommendations for districts.
Monitor and report on partner performance metrics, including enrollment growth, Graduation Candidate outcomes, engagement trends, and satisfaction indicators.
Leverage data analysis tools, including Excel and Sheets, to manage and interpret performance data and inform partner success strategy.
Present regular updates to district stakeholders, highlighting successes, challenges, partnership health, and actionable insights.
Partner with Regional Vice Presidents, executive leadership, and internal stakeholders to monitor partnership health, review contract-related requirements, identify potential risks or gaps, and support follow-through on action items.
Support audit and compliance-related reviews connected to district contracts, partner expectations, required deliverables, documentation needs, and operational follow-up.
Assist with identifying, organizing, and tracking audit and compliance-related items that may require action from Operations, RVPs, executive leadership, or other internal teams.
Escalate potential contract, compliance, audit, or partner concerns to the appropriate internal leaders and support timely follow-through.
Collaborate with cross-functional teams, including marketing, operations, sales, finance, and product, to support seamless service delivery, partner experience, and internal alignment.
Represent Acceleration Academies at district meetings, community events, and conferences to strengthen visibility and partnership engagement.
Facilitate proactive issue resolution to maintain alignment with partner expectations and organizational goals.
Support change management initiatives that help Acceleration Academies adapt to evolving partner needs and organizational priorities.

Requirements

What you’ll need

Bachelor’s degree in Education, Business Administration, or a related field preferred.
5+ years of experience in customer success, partner success, educational partnerships, district partnerships, account management, or a related client-facing role.
Experience supporting K-12 districts, education organizations, public-sector partners, or complex customer relationships.
Strong relationship management skills with the ability to support partner satisfaction, retention, renewal readiness, and growth opportunities.
Ability to understand district contracts, partner expectations, compliance requirements, audit-related needs, and service commitments.
Strong analytical skills with the ability to use data, trends, and performance metrics to identify insights and support partner success.
Proficiency with Excel, Sheets, CRM tools, and other systems used to track partner activity, performance, and engagement.
Familiarity with K-12 funding models, FERPA, Title I, EdTech tools, LMS platforms, or program evaluation methods preferred.
Certification or experience in change management methodologies, including Prosci or ADKAR, preferred.

Benefits

Comp & perks

Competitive Compensation: Up to $125,000 base salary + bonus eligibility
Retirement Savings: 401(k) plan with up to a 4% company match to help secure your future.
Comprehensive Insurance Coverage: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance options are available to protect you and your loved ones.
Flexible Paid Time Off: Encouraging a healthy work-life balance through adaptable FTO.
Wellness Support: Employer-paid financial wellness programs and access to mental health resources.
Employee Referral Incentives: Rewarding you for helping us build a talented team.
Professional Development Opportunities
Bonus Opportunities: Celebrating milestones and achievements with performance-based bonuses.
Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisrelationship managementcontract managementperformance metricspartner success strategycustomer successpartner retentionupsellcross-sellgrowth opportunities

Soft Skills

collaborationcommunicationproblem-solvingproactive issue resolutionorganizational skillsstakeholder engagementchange managementanalytical thinkingtrust-buildingstrategic planning

Certifications

Bachelor’s degreechange management methodologiesProsci certificationADKAR certification