Technical Program Manager
Chronosphere
CloudPython
Principal Technical Program Manager
Accela
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $199,000 per year
Job Level
Lead
Tech Stack
AWSAzureCloud
About the role
- Define and govern processes for Production Incident, Problem, Change Management and escalations for services delivered in Public Cloud (Azure and AWS). Function as process manager until processes can be fully operationalized
- Maintain a portfolio of key technology vendors and oversee technology spend and vendor relationships
- Develop Quality of Service and Execution metrics that align with Accela’s business objectives for presentation with executive leadership
- Drive cross-functional SaaS transformation initiatives
- Develop and maintain a cost model for cloud consumption and expense based on service capacity needs
- Work closely with Finance Business Partner(s) to update forecast and set and govern budget, ensuring monthly cost intelligence is delivered (via PowerBI)
- Develop and maintain cost reporting and drive optimization programs with service owner(s)
- Drive maturity in Root Cause Analyses, Operability Review, Service Review, and associated metrics
- Prioritize bugs, design changes, and feature requests in order to ensure proper focus on non-functional requirements for Accela’s SaaS offerings
- Manage execution of key Compliance deliverables including patching within OLA and DR/BCP testing
- Develop Production Operations and Service Desk capabilities in partnership cross-functionally and with key vendors
- Potential to lead a small team over time
Requirements
- 10+ years of Service Management experience in SaaS (preferred) or Managed Services environments
- Mastery of the development of reporting and metrics in SaaS/Managed Services environments
- Excellent vendor management and negotiation skills
- Finance and Business acumen – must be able to articulate impacts to Cost of Revenue, margin/marginal cost, and work closely with Finance Business Partner against modelling including plan, forecast, actuals
- Experienced in technical infrastructure including Cloud (Azure and AWS) operating environments
- Project Management skills and/or certification skills
- Strong interpersonal, presentation and communication skills. A strong influencer.
Benefits
- flexible time off
- comprehensive medical, dental, and vision plans
- family planning benefits
- 401(k) retirement savings plan with company match
- health savings account with company contributions
- flexible spending account
- life, accident, and disability coverage
- business travel insurance
- employee assistance programs
- other well-being benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Service ManagementSaaSCloudAzureAWSReportingMetrics DevelopmentCost ModellingRoot Cause AnalysisCompliance Management
Soft skills
Vendor ManagementNegotiationFinance AcumenBusiness AcumenInterpersonal SkillsPresentation SkillsCommunication SkillsInfluencing SkillsCross-functional CollaborationLeadership
Certifications
Project Management Certification
