Staff Technical Program Manager
AlphaSense
Staff Technical Program Manager – Reliability and Quality
PayNearMe
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $220,000 per year
Job Level
Lead
Tech Stack
Distributed SystemsSDLC
About the role
- Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness).
- Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success.
- Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live.
- Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets.
- Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership.
- Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling.
- Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency.
- Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative.
- Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes.
- Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems.
Requirements
- 8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains.
- Strong understanding of system architecture, distributed systems, and reliability engineering principles.
- Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling.
- Demonstrated success defining and improving SLOs, SLIs, and production readiness processes.
- Proven ability to lead large-scale, cross-functional programs across Engineering, Product, Operations, and Customer Success.
- Skilled at translating complex technical goals into clear, actionable, and measurable outcomes.
- Experienced in using Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication.
- Adept at navigating ambiguity, building alignment, and driving decision-making without formal authority.
- Comfortable balancing technical depth with business priorities to influence outcomes.
- Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience.
- Bonus: Experience in regulated or high-availability industries such as fintech, healthcare, or infrastructure.
Benefits
- Base salary per year (paid semi-monthly)
- Fast-paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 2x / year in-person team meet-ups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementreliability engineeringsystem architecturedistributed systemsSLOsSLIsproduction readinessdeployment automationobservabilityincident management
Soft skills
leadershipinfluencecommunicationdecision-makingnavigating ambiguitybuilding alignmenttranslating technical goalsactionable outcomescross-functional collaborationcontinuous learning
