Technical Program Manager

• Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness).
• Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success.
• Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live.
• Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets.
• Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership.
• Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling.
• Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency.
• Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative.
• Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes.
• Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems.

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