AC Disaster Consulting

Manager

• **Mission of Role/Position Summary:**
• The emergency management case manager will ensure efficient grant program compliance processing while ensuring homeowners and clients receive a high level of service.
• **Tasks, Duties, and Responsibilities:**
• Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:
• - Work as a part of the Elevate Florida Case Management team and perform all duties as assigned.
• - Attend meetings and conference calls with clients and homeowners
• - Attend training on program requirements and apply all policies and procedures as required.
• - Manage individual workload of case management.
• - Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• - Understand program needs, policies, departmental process flows, and standard operating procedures.
• - Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• - Communicate, resolve, and escalate problems and concerns according to proper protocols.
• - Perform other duties as assigned.

Emergency Management Recovery Case Manager

Operations

• Provide executive leadership for all Response, Debris Management, and Logistics operations across AC Disaster Consulting (ACDC).
• Lead overall operational strategy for the division. Establish policies, frameworks, and performance standards for disaster operations.
• Provide executive oversight for division projects, ensuring alignment with the organization’s strategic direction and client satisfaction goals.
• Lead high-level division, client, and stakeholder meetings to ensure strategic objectives and business goals are clearly communicated and achieved.
• Direct and oversee the division’s business development strategy, ensuring sustainable growth and diversification of the client portfolio.
• Provide executive oversight and strategic direction for the organization’s training and exercise programs.
• Make high-level strategic decisions that guide organizational priorities, client relationships, and overall business direction.
• Lead compliance strategy for the division, ensuring alignment with state and federal regulations.
• Define and lead the division’s strategic growth in support of corporate strategic goals.
• Support or co-lead relief efforts or assist with organizing responses to support emergency situations and/or disaster activations.

Senior Director of Disaster Operations

Director

• Lead delivery of Recovery programs and projects, ensuring technical quality, schedule, budget, and client satisfaction across the service line.
• Establish and maintain delivery standards, SOPs, and quality control processes for FEMA PA, IA, HMGP, 404/406 Mitigation, HUD CDBG-DR and other work supported through federal grants.
• Set portfolio-level performance metrics (utilization, margin, client retention, deliverable quality) and provide accountability to executive leadership.
• Oversee project staffing, surge capacity, and deployment planning across active and pending projects.
• Serve as the senior escalation point for project issues, client concerns, and technical disputes.
• Serve as a senior subject matter expert on federal recovery programs, with strong knowledge of and practical experience with the FEMA Public Assistance Program.
• Provide technical guidance on HMGP project development, to include BCA, and Environmental and Historic Preservation (EHP) compliance.
• Advise on CDBG-DR program requirements
• Stay current on Stafford Act amendments, FEMA policy updates, and state-level recovery program changes.
• Review complex, high-risk or high-visibility deliverables prior to client submission.
• Directly supervise senior project leaders (Deputy Directors, Managing Consultants, Senior Consultants) within the Recovery division.
• Develop staffing plans, career paths, and credentialing programs for portfolio personnel.
• Mentor consultants on FEMA program technical skills, client engagement, and deliverable quality.
• Conduct performance management, including goal setting, regular feedback, and performance reviews for direct reports.
• Foster a culture of accountability, technical excellence, and continuous improvement.
• Serve as the senior client-facing leader for Recovery engagements, including state recovery offices, local applicants/subrecipients, and FEMA regional/other federal staff.
• Lead recurring client status meetings and executive briefings on major engagements.
• Build and maintain relationships with state emergency management agencies, FEMA regional offices, and applicant communities.
• Represent the Recovery practice in industry forums, professional associations (e.g., NEMA, IAEM), and conferences.
• Contribute subject matter expertise to capture planning, proposal development, and oral presentations for Recovery pursuits.
• Provide technical win themes, past performance content, and staffing plans for proposals.
• Maintain client relationships in a way that supports organic growth and follow-on work.
• Identify emerging client needs and policy changes that may inform BD strategy, and surface them to the BD team.
• Participate in go/no-go decisions for Recovery pursuits as a technical reviewer.
• Ensure portfolio engagements comply with applicable federal regulations (2 CFR 200, Stafford Act, Program Policy Guides, etc.) and state-specific requirements.
• Oversee documentation standards sufficient to withstand FEMA, OIG, and Single Audit review.
• Identify, escalate, and mitigate technical, financial, and reputational risks across the portfolio.
• Coordinate with corporate Contracts, Finance, and Legal on contract compliance and modifications.
• Perform other duties as assigned.

Director – Emergency Management Recovery

Customer Support

• Support the DTI team in identifying opportunities to apply AI-driven solutions to improve business processes and workflow efficiency.
• Assist in the design, prototyping, and support of AI tools and applications for internal and client-facing use cases.
• Analyze existing workflows and operational processes to identify opportunities for automation and optimization.
• Support data analysis efforts involving structured and unstructured data to generate insights and inform decision-making.
• Assist in validating AI-generated outputs for accuracy, consistency, and usability.
• Troubleshoot operational and technical issues related to AI-supported tools and workflows under team guidance.
• Document processes, methodologies, assumptions, and findings to support transparency, repeatability, and continuous improvement.
• Participate in cross-functional meetings to support collaboration and understand business needs.
• Conduct research on emerging AI tools, frameworks, and best practices relevant to organizational objectives.
• Maintain accurate records of work, documentation, and progress across assigned tasks and projects.
• Perform other duties as assigned.

AI Solutions Support Specialist

Project Manager

• Manage critical FEMA Public Assistance and emergency management projects, ensuring all contract scope of work elements are delivered on time and within budget.
• Lead client communications, stakeholder briefings, and coordination with federal, state, and local agencies.
• Identify potential impacts of state, federal, and local policy changes and brief leadership and clients on implications for recovery programs.
• Maintain accuracy and integrity of PMO systems, dashboards, reporting tools, and project documentation.
• Measure project and portfolio performance to identify risks, trends, and improvement opportunities.
• Present PMO insights, trends, and recovery progress to leadership and clients.
• Utilize industry best practices, standards, and FEMA guidance throughout the full project lifecycle.
• Ensure compliance with PMO governance standards, FEMA PA requirements, and applicable state and federal policies.
• Design, deliver, and support training programs, mentoring, and study groups for Project Managers, SMEs, and project teams.
• Facilitate onboarding and ongoing coaching for PMs and staff on PMO methodology, tools, templates, and compliance expectations.
• Manage stage-gate reviews, audits, quality control processes, and corrective action plans.
• Perform quality control reviews of consultant deliverables and client-provided documentation.
• Maintain and contribute to the PMO best practices library, training materials, job aids, and playbooks.
• Lead development and maintenance of project schedules, work plans, resource plans, budgets, and cost tracking.
• Track RAID logs, action items, risks, and decisions at project and portfolio levels.
• Prepare and review technical specifications, analyses, studies, reports, and recovery documentation.
• Support broader emergency management, security, and safety activities as required.
• Ensure consistent reporting cadence and adherence to contract and client requirements.

Senior Project Manager, Emergency Management Recovery

• The Associate Project Coordinator (Associate PC) is responsible for coordinating projects across all ACDC Divisions while ensuring Project Management Office (PMO) standards, systems, and frameworks are consistently applied.
• Supports Project Managers throughout the project lifecycle and plays a critical role in compliance, quality assurance, project health monitoring, and continuous improvement initiatives across the organization.
• Coordinate projects across all Divisions, enforcing PM framework compliance metrics.
• Administer ACDC’s project and business management systems throughout all project phases.
• Support quality assurance initiatives through client-facing support and engagement.