Director, Strategic Account Management
Absorb Software
Strategic Account Manager
Absorb Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Build trust and strong business relationships with key decision makers in Absorbs most opportune accounts
- Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
- Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
- Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
- Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape
- Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorbs continued growth
- Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
- Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
- Monitor and report on market and competitor activities and provide relevant reports and information
Requirements
- Strong background in technology sales and client management with a minimum 7+ years of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong business communication skills (written and verbal)
- Experience working with a global client base
- Ability to travel for business when required
- Post-secondary degree business undergraduate degree or MBA
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technology salesclient managementaccount planningsales pipeline managementcustomer success strategiesrisk mitigationmarket analysiscompetitor analysis
Soft skills
business communicationrelationship buildingcollaborationstrategic thinkingadvisory skillsproblem-solving
Certifications
post-secondary degreeMBA
