Strategic Account Manager
Absorb Software
Director, Strategic Account Management
Absorb Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Lead
About the role
- Own and drive client renewals, retention, and net retention targets for US/Canada enterprise accounts
- Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
- Lead regular Executive Business Reviews and strategic check-ins
- Mentor and develop Account Managers, fostering a culture of excellence, collaboration, and continual learning
- Champion customer feedback, synthesizing insights to inform product development and innovation
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
- Drive feature adoption, enablement, and ongoing education for clients
- Represent Absorb at industry events and client engagements
Requirements
- 6+ years of leadership in strategic/enterprise account management
- Proven experience managing large, complex enterprise accounts in North America
- Exceptional communication, relationship-building, and consultative skills
- Demonstrated success in driving renewals, upsell, and cross-sell opportunities
- High intellectual curiosity, and thrive in a fast-paced, remote-first environment
- Strong leadership and mentoring abilities
- Passionate about customer success and continual learning
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcommunicationrelationship-buildingconsultative skillsmentoringcustomer successstrategic planninganalytical skillscollaborationintellectual curiosity
