Inside Sales Representative - Enrollment
Aura
Customer Support Specialist
Abridge
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $41 - $48 per hour
Job Level
JuniorMid-Level
About the role
- Delight Abridge users by providing timely support in troubleshooting problems and answering questions
- Provide user feedback to product and operational teams to identify pain points and advocate for the user experience
- Navigate CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
- Dig deep and be curious about solving complex issues
- Set the standard for customer experience with both enterprise and individual customers
- Help build and scale the customer support department to meet growing business demands
Requirements
- 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
- Love interacting with customers and are happy to work hard
- Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
- Extremely organized; able to manage multiple priorities at once, while maintaining attention to detail and quality
- Can work with speed and are results driven
- Thrive in a fast-paced environment and willing to roll with the punches
- Possess excellent computer skills and comfortable with technology
- Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
- Worked in CRM/Ticketing systems with rigorous tracking
- Schedule: Monday through Friday, 12:00 PM - 9:00 PM EST
- Candidates must answer application questions about US location, authorization, and visa sponsorship
