Above Lending

Associate

• Support day-to-day activity across the Company’s credit facilities, including funding, collateral, and reporting flows
• Prepare and review lender reporting, ensuring accuracy, completeness, and external readiness
• Assist in monitoring borrowing base, eligibility, concentration limits, and covenant compliance
• Work with large data sets to analyze facility performance and flag anomalies or discrepancies
• Support routine lender requests and follow-ups
• Translate facility data into clear summaries and items of note
• Maintain rigorous quality control over recurring reporting deliverables
• Identify and help implement process improvements to enhance efficiency and accuracy

Senior Associate, Capital Markets

QA Engineer

• Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams
• Identify areas for improvement
• Evaluate customer interactions (including via phone, social media, email, and chat) and develop metrics for excellence to measure performance
• Create and track accurate, timely quality-monitoring reports
• Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls
• Communicate detailed feedback and consistent follow up with all teams
• Recommend policy and procedure changes based on quality monitoring observations
• Update relevant departments regarding any changes required for all manuals, tools, and other written resources
• Stay current with contemporary technology trends/concepts and best practices
• Special projects assigned as necessary

Quality Assurance Specialist

Director

• Own the analytics strategy and roadmap across the originations funnel, from acquisition channel performance through conversion, borrower quality, and customer value
• Build, lead, and develop a high-performing team of analysts, setting standards for rigorous analysis in Python and SQL and reviewing work to ensure it meets a production-quality bar
• Set the framework and governance for experimentation across the originations function, partnering with senior leadership, product, and operations to ensure statistical rigor in how results are interpreted and acted on
• Define the KPIs that matter most to originations and company performance, and hold the broader organization accountable to them
• Present findings, strategic recommendations, and the team's roadmap to executive leadership and the board, translating complex analysis into clear, decisive action
• Proactively identify operational challenges and growth opportunities across the business, setting priorities for the team before issues are escalated
• Represent business analytics in cross-functional and executive forums, influencing company-wide strategy on acquisition, credit, and growth

Director, Business Analytics

Recruitment

• Manage the full recruitment lifecycle for roles across remote hourly sales and customer service roles.
• Act as a trusted advisor and strategic partner to hiring managers by developing recruitment action plans and understanding workforce needs.
• Source candidates through job boards, referrals, web applications, and creative sourcing channels.
• Conduct high-volume video screens to assess candidate qualifications and fit.
• Coordinate and schedule hiring manager interviews.
• Ensure a positive candidate experience by communicating quickly, effectively, and professionally throughout the hiring process.
• Manage candidate pipelines and multiple open requisitions simultaneously while maintaining recruiting metrics and hiring activity tracking.
• Coordinate background checks, pre-employment requirements, onboarding documentation, offer administration, and start-date logistics.
• Partner closely with leadership and cross-functional teams to meet hiring goals and urgent staffing needs.

Recruiter

Customer Support

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
• Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
• Multitask efficiently and adapt to changing priorities in a fast-paced environment.
• Perform data entry tasks accurately and efficiently to update customer information and account details.
• Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
• Manage time effectively to meet service level agreements and maintain high-quality customer support.
• Collaborate with team members and other departments to resolve complex customer issues and improve processes.
• Drive company goals and objectives in every customer interaction.

Customer Care Agent

Account Executive

• Assess clients’ financial needs, educate them on available loan products and facilitate the loan application.
• Engage with clients to ensure they understand the value of our product
• Collaborate with verification teams to ensure a seamless customer experience
• Meet or exceed monthly sales targets set by management
• Effectively organize and manage workload without constant supervision; maintain focus and productivity independently
• Effective pipeline management which requires monitoring and tracking leads through each stage of the process
• Manage both inbound and outbound calls

Loan Sales Representative

• There is no cold calling at Beyond Finance. Our clients are already enrolled in our program.
• You’ll be expected to quickly build excitement and establish trust with clients over the phone
• Gather information from clients and our systems to provide to lending agents
• Transfer interested clients to lending agents for further assistance
• Continuously support and contribute to our energetic team of business development enthusiasts