Above Lending

Recruitment

• Manage the full recruitment lifecycle for roles across remote hourly sales and customer service roles.
• Act as a trusted advisor and strategic partner to hiring managers by developing recruitment action plans and understanding workforce needs.
• Source candidates through job boards, referrals, web applications, and creative sourcing channels.
• Conduct high-volume video screens to assess candidate qualifications and fit.
• Coordinate and schedule hiring manager interviews.
• Ensure a positive candidate experience by communicating quickly, effectively, and professionally throughout the hiring process.
• Manage candidate pipelines and multiple open requisitions simultaneously while maintaining recruiting metrics and hiring activity tracking.
• Coordinate background checks, pre-employment requirements, onboarding documentation, offer administration, and start-date logistics.
• Partner closely with leadership and cross-functional teams to meet hiring goals and urgent staffing needs.

Recruiter

Customer Support

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
• Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
• Multitask efficiently and adapt to changing priorities in a fast-paced environment.
• Perform data entry tasks accurately and efficiently to update customer information and account details.
• Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
• Manage time effectively to meet service level agreements and maintain high-quality customer support.
• Collaborate with team members and other departments to resolve complex customer issues and improve processes.
• Drive company goals and objectives in every customer interaction.

Customer Care Agent

Account Executive

• Assess clients’ financial needs, educate them on available loan products and facilitate the loan application.
• Engage with clients to ensure they understand the value of our product
• Collaborate with verification teams to ensure a seamless customer experience
• Meet or exceed monthly sales targets set by management
• Effectively organize and manage workload without constant supervision; maintain focus and productivity independently
• Effective pipeline management which requires monitoring and tracking leads through each stage of the process
• Manage both inbound and outbound calls

Loan Sales Representative

• There is no cold calling at Beyond Finance. Our clients are already enrolled in our program.
• You’ll be expected to quickly build excitement and establish trust with clients over the phone
• Gather information from clients and our systems to provide to lending agents
• Transfer interested clients to lending agents for further assistance
• Continuously support and contribute to our energetic team of business development enthusiasts

Lending Sales Representative

Collections

• Review and analyze delinquent accounts to determine the best course of action for resolution.
• Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
• Negotiate repayment plans with clients in a professional and empathetic manner.
• Document all interactions and agreements with clients in the company’s system accurately and promptly.
• Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques.
• Monitor accounts to ensure compliance with agreed-upon payment plans.
• Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
• Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
• Provide excellent customer service and support to clients throughout the resolution process.
• Identify and escalate unresolved issues to the Operations Manager when necessary.
• Participate in team meetings and training sessions to stay informed about industry trends and updates.

Collections Agent

Technical Product Manager

• Develop a product strategy and roadmap that supports product and business objectives.
• Identifying new opportunities for expansion and growth while balancing the importance of system maintenance.
• Build business cases for new integrated products, services, and features.
• Lead product discovery, data analysis, and user research efforts.
• Define and track key performance indicators (KPIs) to measure the success and effectiveness of changes.
• Work closely with engineering, sales, operations, and analytics teams to define requirements and build PRDs.
• Collaborate with cross-functional teams (engineering, operations, analytics, sales, and design) to ensure successful product launches and changes.
• Conduct A/B tests and other experiments to optimize business performance and user experience.
• Ensure that products meet regulatory and compliance requirements
• Assist with the creation and maintenance of product documentation, including user guides and release notes