Quality Assurance Specialist

Above Lending

Quality Assurance Specialist for Above Lending monitoring call center interactions and ensuring high quality standards. Identifying improvement areas and documenting findings to align with organizational objectives.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams
Identify areas for improvement
Evaluate customer interactions (including via phone, social media, email, and chat) and develop metrics for excellence to measure performance
Create and track accurate, timely quality-monitoring reports
Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls
Communicate detailed feedback and consistent follow up with all teams
Recommend policy and procedure changes based on quality monitoring observations
Update relevant departments regarding any changes required for all manuals, tools, and other written resources
Stay current with contemporary technology trends/concepts and best practices
Special projects assigned as necessary

Requirements

What you’ll need

Bachelor’s Degree or equivalent related QA experience
1-3 years QA experience (preferred)
Commitment to excellence and high standards
Excellent interpersonal communication skills and ability to interact within all levels or the organization
High attention to detail and accuracy
Strong organizational, problem-solving and analytical skills
Demonstrated ability in being an effective team player providing proactive solutions in a fast-paced environment
Commitment to ensuring integrity and ability to manage highly confidential information with professionalism and tact

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Above Lending Website LinkedIn All Job Openings 51 - 200 employees 💸 Finance 💳 Fintech 👥 B2C Finance
Fintech
B2C Above Lending is a financial company that markets, brokers, and originates unsecured consumer installment loans. Operating in cooperation with Lending Partners, Above Lending provides personalized loan offers based on credit determination and state law. Through their platform, individuals can find, review, and finalize their loans with ease. Above Lending takes precautionary measures to comply with federal laws aimed at preventing terrorism financing and money laundering, ensuring client identification during account openings. Their customer service is highly rated, as evidenced by a TrustPilot score of 4. 8 based on numerous positive reviews. Quality Assurance Specialist Job not on LinkedIn 🔥 21 minutes ago 🇺🇸 United States – Remote 💵 $24 / hour ⏰ Full Time 🟢 Junior 🔧 QA Engineer (Quality Assurance) 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams
Identify areas for improvement
Evaluate customer interactions (including via phone, social media, email, and chat) and develop metrics for excellence to measure performance
Create and track accurate, timely quality-monitoring reports
Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls
Communicate detailed feedback and consistent follow up with all teams
Recommend policy and procedure changes based on quality monitoring observations
Update relevant departments regarding any changes required for all manuals, tools, and other written resources
Stay current with contemporary technology trends/concepts and best practices
Special projects assigned as necessary 🎯 Requirements
Bachelor’s Degree or equivalent related QA experience
1-3 years QA experience (preferred)
Commitment to excellence and high standards
Excellent interpersonal communication skills and ability to interact within all levels or the organization
High attention to detail and accuracy
Strong organizational, problem-solving and analytical skills
Demonstrated ability in being an effective team player providing proactive solutions in a fast-paced environment
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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assurancemetrics developmentreport creationprocess implementationprotocol testingpolicy recommendationmanual updatesdata analysisperformance evaluationcustomer interaction evaluation

Soft Skills

interpersonal communicationattention to detailorganizational skillsproblem-solvinganalytical skillsteam playerproactive solutionsprofessionalismtactcommitment to excellence

Certifications

Bachelor’s Degree