Market Manager, TS
Stanley Black & Decker, Inc.
Customer Success Manager, Mid-Market
Abnormal Security
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $119,040 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery
- Build and nurture strong customer relationships and align on business goals
- Drive measurable outcomes through best practice adoption and strategic planning
- Proactively identify opportunities and risks to maximize customer investment and provide product feedback
- Collaborate with Product, Engineering, Support, and Sales to resolve issues and share insights
- Act as main point of contact for assigned customers and develop strategic success plans
- Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align on success metrics
- Promote platform feature awareness, provide education, and identify expanded adoption opportunities
- Monitor customer health, manage escalations, and coordinate cross-functional responses
- Maintain expert knowledge of product roadmap and communicate relevant updates to customers
Requirements
- Minimum 2 years experience in a Customer Success role
- 5+ years in enterprise SaaS or product support environments
- Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
- Excellent communication, presentation, and organizational skills
- Strong problem-solving skills and experience resolving escalations
- Proficiency with CRM and case management tools such as Salesforce and Jira
- Technical proficiency related to internet technologies, networking, and email security products
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
