Marketing Operations Manager – Crypto/Payments
talentslab.io
Customer Success Manager, Digital
Abnormal Security
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $95,200 - $112,000 per year
Job Level
JuniorMid-Level
About the role
- Manage a high-volume portfolio of customers through scalable, digital-first programs to drive adoption, retention, and growth
- Design and execute targeted digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with lifecycle stages
- Monitor customer health and usage data to identify risks and take proactive actions
- Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
- Partner with Renewal Managers on retention strategies for at-risk accounts
- Surface insights and adoption trends to inform product roadmap, content, and digital programs
- Contribute to playbooks, automation models, and scalable best practices for digital success
- Act as a trusted advisor using data and customer feedback to influence product, program, and content improvements
Requirements
- 2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing roles
- Proven ability to drive adoption, retention, and growth through digital strategies
- Strong analytical skills with experience interpreting customer health and usage data
- Experienced in digital lifecycle management and scaling engagement through campaigns or automation
- Excellent written and verbal communication skills for both digital and live customer interactions (e.g., webinars, virtual QBRs)
- Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)
- Knowledge of SaaS customer lifecycle stages and strategies for digital engagement
- Collaborative team player who partners effectively across Sales, Renewals, Product, and Support
- Comfortable articulating SaaS product features, benefits, and use cases
- Able to balance multiple priorities across a large portfolio while staying organized and outcome-focused
