Product Support Specialist
SurveyMonkey
Product Support Specialist, German Speaker
SurveyMonkey
full-time
Posted on:
Origin: • 🇮🇪 Ireland
Visit company websiteJob Level
Junior
About the role
- Help customers in English and German by email, chat, or phone
- Troubleshoot issues and guide customers to best solutions
- Share tips to help customers get the most from products
- Work closely with teammates and other departments to solve challenges
- Suggest improvements to resources and processes
Requirements
- Fluent in German and English (spoken and written)
- 1–2 years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment
- Strong communication skills in both spoken and written form
- Critical thinking skills and ability to think on your feet
- Flexibility to work across varying shift times
- Collaborative mindset and eagerness to learn
