SurveyMonkey

Account Executive

• Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs.
• Utilize Salesforce and Gong to track deal progress and maintain accurate forecasting.
• Prioritize accounts and manage multiple workstreams concurrently to achieve quota.

SMB Account Executive

Manager

• Coach, develop, and manage a team of five Onboarding Specialists.
• Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores.
• Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization.
• Act as a central partner to Product, Support, Marketing, and GTM Enablement teams.
• Oversee and manage the daily operational workflows, including the Onboarding Queue and technical checks.
• Drive and oversee key initiatives aimed at improving the customer experience at scale.

Manager II, Services

Product Manager

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

Senior Product Manager – AI and ML Platform

Financial Planning and Analysis

• Lead the annual budgeting and monthly forecasting cycles for G&A functions.
• Build sophisticated, scalable models to evaluate new business initiatives.
• Synthesize complex datasets into clear presentations for the leadership team.
• Partner with cross-functional teams to automate reporting workflows.
• Oversee end-to-end financial workstreams, ensuring alignment on project milestones.

Finance Planning & Analysis Analyst

AI Engineer

• Define and execute the long-term data science strategy
• Act as the primary liaison between Product Management and the Data Science team
• Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform
• Drive the strategy for integrating and leveraging Large Language Models and advanced Natural Language Processing techniques
• Set the technical standards for model development, deployment, monitoring, and maintenance
• Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers
• Recruit top-tier data science talent, manage performance, and define career progression paths

Senior Director, AI Engineering

Solutions Engineer

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

Solutions Architect

• Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience
• Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search
• Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing
• Own the end-to-end process for article creation, updates, and retirement
• Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses
• Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps
• Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change
• Lead and coach technical writers and conversational designers

SurveyMonkey

SMB Account Executive

Manager II, Services

Senior Product Manager – AI and ML Platform

Finance Planning & Analysis Analyst

Senior Director, AI Engineering

Solutions Architect

Manager, Knowledge Systems – Automation

Senior Zuora Solutions Architect

Senior Zuora Solutions Architect

Zuora Solutions Architect

Senior Zuora Solutions Architect

Senior Zuora Solutions Architect