SurveyMonkey

Account Executive

• Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing.
• Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach.
• Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs.
• Utilize Salesforce and Gong to track deal progress and maintain accurate forecasting.
• Prioritize accounts and manage multiple workstreams concurrently to achieve quota.

SMB Account Executive

Manager

• Coach, develop, and manage a team of five Onboarding Specialists.
• Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores.
• Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization.
• Act as a central partner to Product, Support, Marketing, and GTM Enablement teams.
• Oversee and manage the daily operational workflows, including the Onboarding Queue and technical checks.
• Drive and oversee key initiatives aimed at improving the customer experience at scale.

Manager II, Services

Product Manager

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

Senior Product Manager – AI and ML Platform

Financial Planning and Analysis

• Lead the annual budgeting and monthly forecasting cycles for G&A functions.
• Build sophisticated, scalable models to evaluate new business initiatives.
• Synthesize complex datasets into clear presentations for the leadership team.
• Partner with cross-functional teams to automate reporting workflows.
• Oversee end-to-end financial workstreams, ensuring alignment on project milestones.

Finance Planning & Analysis Analyst

AI Engineer

• Define and execute the long-term data science strategy
• Act as the primary liaison between Product Management and the Data Science team
• Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform
• Drive the strategy for integrating and leveraging Large Language Models and advanced Natural Language Processing techniques
• Set the technical standards for model development, deployment, monitoring, and maintenance
• Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers
• Recruit top-tier data science talent, manage performance, and define career progression paths

Senior Director, AI Engineering

Solutions Engineer

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

Solutions Architect

• Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience
• Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search
• Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing
• Own the end-to-end process for article creation, updates, and retirement
• Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses
• Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps
• Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change
• Lead and coach technical writers and conversational designers

Manager, Knowledge Systems – Automation

Senior Zuora Solutions Architect

Zuora Solutions Architect

• Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.
• Architect, build, and maintain complex core models within Pigment, including consolidated P&L, workforce planning, and operational drivers to support company-wide forecasting.
• Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.
• Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.
• Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.

SMB Account Executive

Manager II, Services

Senior Product Manager – AI and ML Platform

Finance Planning & Analysis Analyst

Senior Director, AI Engineering

Solutions Architect

Manager, Knowledge Systems – Automation

Senior Zuora Solutions Architect

Senior Zuora Solutions Architect

Zuora Solutions Architect

Senior Zuora Solutions Architect

Senior Zuora Solutions Architect

Finance Planning and Analysis Manager – Systems