SurveyMonkey

Human Resources

• Support the continuous improvement and configuration of Workday (HRIS) across multiple functional areas to ensure system health and scalability
• Manage end-to-end configuration within Core HCM, including Reporting, Time Off & Absence, Business Processes, Compensation, and EIBs, among others
• Provide Tier 2-level HRIS support to our People & Culture teammates by answering questions related to Workday configuration, while maintaining compliance with internal policies
• Support Compensation, Benefits, and Business Systems partner teams as needed on high-impact projects and programs, including reporting, compensation reward cycles, absence, time tracking, and system training initiatives

HR Analyst

Manager

• Manage and mentor the global Sales and Customer Success Enablement teams to deliver high-impact training programs across the organization.
• Define the long-term vision and quarterly roadmap to ensure alignment with overall sales and retention targets.
• Oversee the creation and delivery of sales methodologies, product launches, and competitive intelligence to the sales organization.
• Bridge the gap between Sales and Customer Success by developing consistent, effective new-hire onboarding and continuous learning programs.
• Establish key performance indicators (KPIs) to track the effectiveness of enablement initiatives on ramp time, quota attainment, customer retention, and expansion.
• Design enablement programs that are deeply rooted in the customer journey, ensuring every team member delivers a consistent, value-driven experience.
• Utilize AI-driven tools and modern enablement technology to scale learning, personalize content delivery, and identify data-driven opportunities for program optimization.

Senior Manager, Enablement

Performance Marketing

• Develop and champion a unified, multi-year global Search strategy that maximizes traffic & conversions across both SEO and SEM, ensuring the channels work synergistically to achieve ambitious growth targets.
• Develop a clear, competitive POV and actionable strategy on how SurveyMonkey will achieve high visibility and conversion rates within the evolving Generative Experience Optimization (GEO) and Answer Engine Optimization (AEO) landscape.
• Own the global Search budget and forecasting models, ensuring the efficient allocation of multi-million dollar spend across paid channels (e.g., Google Ads, Bing) while balancing investment in organic growth initiatives.
• Serve as the cross-functional leader connecting Growth, Product, Engineering, Content, and Data Science teams to prioritize and align on the technical roadmap and reporting requirements (e.g., optimizing landing pages and UX for search performance).
• Oversee the end-to-end strategy for all Search efforts, including technical SEO implementation, keyword strategy, ad copy/content optimization, bid management, and content structuring designed for optimal consumption by Large Language Models (LLMs) and generative AI outputs.
• Drive a culture of continuous testing and optimization (A/B testing) across all campaigns and assets. Ensure performance excellence by leading keyword research and competitive analysis.
• Partner closely with the Data team to enhance attribution models and ensure the accuracy of paid signal data (tying into critical Growth data initiatives like SA360), helping us secure the most competitive pricing and get the most out of every agreement.
• Stay abreast of Search engine algorithm changes, industry trends, competitive landscape, and new technologies (e.g., LLM-driven search, AEO, GEO, etc).
• Lead, mentor, and grow the Search team, fostering collaboration and shared learning between the SEO and SEM disciplines.
• Provide strategic direction to the functional channel leads, ensuring optimized daily performance and campaign alignment.
• Manage search marketing budgets and tools, directing vendor and platform relationships (e.g., Google) to drive strategic objectives and deliver maximum value.

Director, Paid Search

Email Marketing Manager

• Lead the execution of complex email campaigns and sophisticated multi-step automations across the entire customer lifecycle (acquisition, engagement, churn).
• Define, document, and enforce operational processes, QA standards, and data governance to ensure high-quality delivery, data integrity, and reduced errors.
• Partner with Business Systems and Data teams to maintain clean data syncs, precise customer segmentation, preference management, and platform integrations.
• Monitor and optimize email deliverability and sender reputation. Incorporate advanced AI strategies (e.g., subject line optimization, send-time personalization) to drive engagement and conversion.

Senior Email Marketing Specialist

Machine Learning Engineer

• Mentor and guide junior data scientists on the team.
• Serve as the technical leader for multiple machine learning projects.
• Promote excellence in execution by streamlining agile processes.
• Advocate for data-driven practices within the organization.

Staff Machine Learning Engineer

Product Manager

• Execute pricing and packaging strategy for self-service and PLG channels
• Drive continuous improvement of our customer-facing pricing and packaging pages to align with changing customer needs and industry developments
• Design and implement new pricing models for emerging AI-based products and features
• Design and run experiments to test monetization hypotheses and improve conversion, ARPU, and retention
• Recommend and enact changes to product packaging in response to new feature development and changing market landscape; coordinate with other product teams to align on feature bundling within existing and emerging product plans
• Own international pricing optimization, including market-specific sensitivity analysis, currency localization, and infrastructure requirements
• Collaborate with cross-functional teams to model business impact, align on GTM plans, and implement pricing changes across the product and billing stack

Senior Product Manager

Analyst

• Administer core US and global benefits programs (e.g., healthcare, retirement, etc) by processing employee life events in the HRIS (Workday), managing vendor inquiries, and resolving employee benefit tickets for timely issue resolution. Provide support to the Benefits Manager for annual programs like US Open Enrollment and global renewals.
• Ensure system data accuracy and seamless transmission by managing carrier file feed error resolution, reconciling data with Payroll and Business Systems, and external vendors.
• Support annual benefits compliance tasks, including gathering data for 5500 filings, Non-Discrimination Testing, and assisting with data/documentation for internal and external audits.
• Manage benefits-related financial processes, including processing vendor invoices and maintaining monthly financial reports, and Ad hoc project support for Benefits and Compensation projects.

Benefits Analyst II

Operations

• Oversee a team of customer support professionals, providing guidance, mentorship, and performance management to ensure high-quality service delivery.
• Manage daily operations, ensuring efficiency, effectiveness, and adherence to company policies and standards.
• Continuously seek ways to improve the customer experience, leveraging insights from customer feedback and team performance data.
• Oversee and coordinate internal team projects to ensure effective implementation and alignment with departmental goals, while managing project communications and resources.
• Work closely with other departments to align support initiatives with company-wide strategies and objectives, ensuring seamless execution and impact.
• Identify opportunities for process optimization and quality enhancements within the support function, and lead these initiatives from concept to fruition.
• Engage in activities and projects that contribute to professional growth, focusing on the practical application of strategic planning and execution skills.

Customer Operations Manager

Systems Engineer

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

Information Systems Engineer III – Zuora

Information Systems Engineer III, Zuora

Onboarding Specialist

• Onboard clients to satisfy their processes, rules and other requirements
• Drive accelerated time to value and use of the platform through outreach, monitoring of customer adoption, and feature promotion
• Gather client goals with the product and ensure the client is set up to meet those goals beyond the onboarding journey
• Work with technical solutions managers regarding our requirements for integrations, single-sign-on, and more
• Manage multiple accounts, deadlines, and milestones while ensuring departmental Service level agreements are met
• Track and communicate client issues and troubleshoot and resolve problems

Designer

• Lead the full product design lifecycle: Focus on optimizing the growth funnel (e.g., onboarding, paywalls, feature adoption, cross-sell motions), moving quickly from hypotheses to high-fidelity mockups and interactive prototypes.
• Design for experimentation: Work with Product and Engineering to frame design work as testable hypotheses and design multivariate tests (A/B/n) for measurable impact.
• Conduct and Synthesize Data: Deeply analyze quantitative data (funnel drop-offs, A/B test results) alongside qualitative user research to identify friction points and major growth opportunities.
• Drive Design Strategy for Growth: Influence the growth roadmap by proactively identifying and championing high-leverage design opportunities based on data analysis.
• Accelerated Iteration: Operate with a bias for speed and measurable impact, focusing on delivering Minimum Viable Tests (MVT) and optimizing designs rapidly based on performance.

HR Analyst

Senior Manager, Enablement

Director, Paid Search

Senior Email Marketing Specialist

Staff Machine Learning Engineer

Senior Product Manager

Senior Product Manager

Benefits Analyst II

Customer Operations Manager

Information Systems Engineer III – Zuora

Information Systems Engineer III, Zuora

Onboarding Specialist

Senior Designer