SurveyMonkey

Human Resources

• Own and lead all aspects of SurveyMonkey’s Immigration program, staying up to date on evolving global immigration laws and ensuring full compliance with regulations
• Manage and improve end-to-end global mobility processes, including international assignments, temporary travel, transfers, and relocations
• Serve as the primary adviser and point of contact for immigration and relocation needs, collaborating closely with employees, managers and external counsel to guide and support throughout the process
• Oversee all visa petitions and work permits, working with external counsel to ensure timely and compliant filings
• Partner with relocation vendors and internal teams to ensure seamless transitions for employees, including reviewing and processing vendor invoices and managing program budgets
• Track and report on mobility program metrics, highlighting trends, risks, and opportunities for improvement
• Provide support to the broader HR team with operational tasks as needed

HR Representative

Product Designer

• Lead cross-functional ideation sessions and develop strategically different, transformative concepts.
• Select and adapt methodologies, introduce frameworks and trends to optimize project outcomes.
• Identify cross-workstream opportunities to create holistic end-to-end user experiences.
• Advocate for user-centered design principles in product strategy and build data-driven rationales.
• Develop and deliver high-quality, scalable, accessible design solutions aligned with user needs and business goals.
• Execute hands-on design work: wireframes, prototypes, and high-fidelity visuals; employ varying UI fidelity levels.
• Push creative excellence while aligning with SurveyMonkey’s design system and recommend shared components.
• Ensure designs are optimized for performance and varying form factors; consider micro-animations and motion graphics.
• Use user testing and analytics to validate design decisions; collaborate with or conduct user research.
• Partner with designers, product managers, engineers, and researchers to integrate design into development.
• Build trust with senior management and influence outcomes through effective communication and collaboration.
• Leverage technical knowledge to bridge design and engineering teams.

Lead Product Designer

• Lead the full product design lifecycle for the survey taker experience, from discovery and user research through high-fidelity mockups and interactive prototypes
• Conduct and synthesize qualitative and quantitative user research (interviews, usability tests, analytics) to inform design decisions
• Develop and maintain components in our design system to ensure visual consistency and scalability
• Collaborate closely with Product Managers to define requirements, write clear design briefs, and align on success metrics
• Partner with Engineering to validate feasibility, iterate on solutions, and ensure pixel-perfect implementation
• Mentor and provide constructive feedback to mid- and junior-level designers; foster continuous learning within the team
• Advocate for best practices in UX, accessibility, and inclusive design across the organization
• Present design concepts and user flows to stakeholders, incorporating feedback and driving alignment
• Analyze post-launch performance data to identify opportunities for iteration and optimization
• Help shape design team processes, standards, and documentation to improve efficiency and quality

Senior Product Designer

Product Manager

• Play a hands-on role in improving our foundational platform, directly impacting how users author, distribute, and analyze surveys
• Contribute to and execute a product roadmap focused on core survey authoring and analysis experiences
• Work with design, engineering and data science to explore and implement AI/ML features
• Translate customer needs into product requirements, user stories, and acceptance criteria; drive day-to-day execution to deliver high-quality features
• Build and improve features that enable users to collaborate more effectively, focusing on multi-user dynamics
• Use quantitative data (e.g., Amplitude, SQL) and qualitative user feedback to measure feature performance and identify opportunities

Product Manager, Core Platform

• Define and lead the product strategy for a critical area of the core SurveyMonkey platform (survey authoring canvas, distribution channels, or response collection and analysis).
• Identify and champion opportunities to integrate AI/ML (e.g., AI-powered question suggestions, automated analysis of open-ended text responses).
• Partner closely with engineering, design, and data science to scope, build, and launch new features.
• Use influence to align stakeholders and move projects forward at high velocity.
• Define, prioritize, and execute against a roadmap that drives key metrics like survey send rates, user engagement, and retention.
• Build and evolve features that enable seamless collaboration and sharing, empowering multiple users and teams to work together on surveys.

Senior Product Manager, Core Platform

• Own a core part of the SurveyMonkey platform and define the future of how millions of users create, distribute, and analyze surveys.
• Define and lead product strategy for areas like the survey authoring canvas, distribution channels, or response collection and analysis.
• Identify and champion opportunities to integrate AI/ML to make products smarter (e.g., AI-powered question suggestions, automated analysis of open-ended text responses).
• Partner closely with engineering, design, and data science to scope, build, and launch new features and align stakeholders.
• Define, prioritize, and execute against a roadmap to drive metrics like survey send rates, user engagement, and retention.
• Build and evolve features that enable seamless collaboration and sharing, empowering multiple users and teams to work together on surveys.

• Contribute to and execute a product roadmap focused on core survey authoring and analysis experiences.
• Work with design, engineering and data science to explore and implement AI/ML features that make users' lives easier and their data more insightful.
• Translate customer needs into product requirements, user stories, and acceptance criteria, and drive the day-to-day execution to deliver high-quality features.
• Build and improve collaboration features to make multi-user dynamics intuitive and seamless.
• Use quantitative data (e.g., from Amplitude, SQL) and qualitative user feedback to measure feature performance, identify opportunities, and make recommendations for future development.

• Define and lead the product strategy for a critical area of the core SurveyMonkey platform (survey authoring canvas, distribution channels, or response collection and analysis)
• Identify and champion opportunities to integrate AI/ML (e.g., AI-powered question suggestions, automated analysis of open-ended text responses)
• Partner closely with engineering, design, and data science to scope, build, and launch new features
• Use influence to align stakeholders and move projects forward at high velocity
• Define, prioritize, and execute against a roadmap that drives key metrics like survey send rates, user engagement, and retention
• Build and evolve features that enable seamless collaboration and sharing, empowering multiple users and teams to work together on surveys

Senior Product Manager

• Play a hands-on role improving foundational platform impacting how users author, distribute, and analyze surveys
• Contribute to and execute a product roadmap focused on core survey authoring and analysis experiences
• Work with design, engineering and data science to explore and implement AI/ML features
• Translate customer needs into product requirements, user stories, and acceptance criteria and drive day-to-day execution
• Help build and improve features that enable users to collaborate more effectively, focusing on multi-user dynamics
• Use quantitative data (e.g., from Amplitude, SQL) and qualitative user feedback to measure feature performance, identify opportunities, and make recommendations for future development

Product Manager II

Customer Support

• Helping customers in English by email, chat, or phone — making sure they feel heard, supported, and successful.
• Troubleshooting issues and guiding customers to the best solutions, while also sharing tips to help them get the most from products.
• Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.
• Spotting opportunities to make things easier — updating resources or suggesting better ways of working.
• Keeping customers happy and engaged by delivering service that’s friendly, reliable, and solution-focused.
• Reporting to a supportive manager who values growth and development

Product Support Specialist

Account Executive

• Sell SurveyMonkey’s enterprise product suite into New Logos and Existing Self-Service Users (organizations with fewer than 1,000 employees)
• Own full-cycle selling from initial outreach and prospecting to negotiation and close
• Use ZoomInfo, Outreach, and other tools for strategic prospecting
• Employ a solution-oriented consultative selling style informed by Sandler methodology and MEDDPICC
• Leverage Salesforce and Gong to track deal progress, forecast, and improve based on deal insights
• Organize territory and pipeline to achieve quota and maintain a healthy pipeline
• Stay informed about industry trends, incorporate feedback, embrace coaching, and continuously improve
• Required to work from a SurveyMonkey office up to 1 day per week

SMB Sales Representative

• Help customers in English by email, chat, or phone, ensuring they feel heard, supported, and successful
• Troubleshoot issues and guide customers to the best solutions while sharing tips to maximize product use
• Work closely with teammates and other departments to resolve complex challenges and improve customer experience
• Spot opportunities to simplify processes, update resources, and suggest better ways of working
• Deliver friendly, reliable, and solution-focused service to keep customers happy and engaged
• Report to a supportive manager who values growth and development

• Join a collaborative, multilingual Customer Support team reporting to a supportive manager
• Help customers in English by email, chat, or phone — making sure they feel heard, supported, and successful
• Troubleshoot issues and guide customers to the best solutions while sharing tips to help them get the most from our products
• Work closely with teammates and other departments to solve tricky challenges and improve the overall customer experience
• Spot opportunities to make things easier by updating resources or suggesting better ways of working
• Play a key role in keeping customers happy and engaged by delivering friendly, reliable, and solution-focused service
• Support global customers across varying shift times

Accounting Manager

• Serve as key partner to Legal, Sales Leadership, and Revenue Operations, reviewing revenue contracts and ensuring compliance with ASC 606
• Review, approve and sign revenue contracts with customers, focusing on non-standard terms and revenue impact
• Advise Sales & Legal on revenue implications to customer contracts and suggest alternatives
• Collaborate with auditors on AR and revenue-related matters
• Review journal entries, account reconciliations, and financial reporting
• Help oversee an offshore AR team (billing, collections, cash application, credit assessment)
• Enhance systems by partnering with business systems teams to improve AR/revenue function
• Monitor key metrics (DSO, bad debt, billing satisfaction)
• Drive efficiencies through process improvements
• Support ad hoc projects as needed
• Reports to the U.S.-based Director of Revenue Accounting

Revenue Accounting Manager

• Help customers in English and German by email, chat, or phone
• Troubleshoot issues and guide customers to best solutions
• Share tips to help customers get the most from products
• Work closely with teammates and other departments to solve challenges
• Suggest improvements to resources and processes

Product Support Specialist, German Speaker

• Sell SurveyMonkey’s enterprise product suite into SMB customers (new logos and existing self-service users)
• Own full-cycle selling: outreach, prospecting, consultative positioning, negotiation, and close
• Strategic prospecting using ZoomInfo, Outreach, and other tools to identify and expand high-value prospects
• Employ a consultative, solution-oriented sales approach informed by Sandler methodology and MEDDPICC
• Manage deals using Salesforce and Gong to track progress and forecast accurately
• Organize territory and pipeline to achieve quota and maintain a healthy pipeline
• Collaborate with internal teams, incorporate feedback, and embrace coaching for continuous improvement
• Stay informed about industry trends, competitive landscape, and evolving customer needs
• Required to work from a SurveyMonkey office up to 1 day per week (hybrid)

SMB Sales Representative, Spanish Speaker

SEO Marketing

• Develop and execute content, technical & linking SEO strategies across SurveyMonkey and our global sites to drive organic growth
• Own the technical health of our sites, work on CWV optimization and proactively monitor and improve our crawling and indexing
• Continually identify new SEO growth opportunities via content analysis, technical audits, data/traffic analysis and competitive research
• Measure SEO performance of key metrics and deliver regular reports to stakeholders
• Serve as a trusted SEO advocate, by educating internal teams and developing scalable practices to optimize web properties for search engines
• Work with SEO content strategists and other stakeholders to capitalize on search opportunities and plan our editorial calendar to grow our organic business

HR Representative

Lead Product Designer

Senior Product Designer

Product Manager, Core Platform

Senior Product Manager, Core Platform

Senior Product Manager, Core Platform

Product Manager, Core Platform

Senior Product Manager

Product Manager II

Product Support Specialist

SMB Sales Representative

Product Support Specialist

Product Support Specialist

Revenue Accounting Manager

Product Support Specialist, German Speaker

SMB Sales Representative, Spanish Speaker

Senior Search Engine Optimization Specialist