ABBYY

Customer Support Engineer

ABBYY

full-time

Posted on:

Location Type: Hybrid

Location: Budapest • Hungary

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Job Level

Junior

Tech Stack

iOSMacOSTCP/IP

About the role

  • Resolve incoming Zendesk tickets from ABBYY business and individual customers, predominantly via a web portal, sometimes via remote session
  • Troubleshoot technical issues by diagnosing the root cause and outlining the most effective solution
  • Actively collaborate with your teammates and colleagues from other departments to find solutions
  • Communicate confidently in Business English
  • Write knowledge base articles to help customers even faster
  • Follow our well-documented procedures, guidelines, and policies

Requirements

  • At least 1 year of experience in customer care or a similar field
  • IT skills: operating systems (Windows, macOS, iOS), knowledge of LAN (TCP/IP) ad CMD installations
  • Basic knowledge of programming languages is a plus
  • Great analytical skills to troubleshoot software problems
  • Good interpersonal and communication skills;
  • Advanced English skills
  • Additional European language knowledge is a plus
Benefits
  • Work from home, remotely, or hybrid
  • Partial compensation for glasses and lenses
  • Private health insurance
  • Volunteering Time Off (2 days/ year)
  • SZÉP Card for recreational activities
  • 3 extra days/ month for 'sick leave' without doctors visit
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Zendeskoperating systemsWindowsmacOSiOSLANTCP/IPCMD installationsprogramming languagestroubleshooting
Soft Skills
analytical skillsinterpersonal skillscommunication skillscollaborationproblem-solvingwriting skillsconfidence