Abby Care

Operations

• Care Delivery Oversight - Lead the day-to-day execution of Abby Care’s care delivery engine. You’ll oversee onboarding, HR coordination, documentation, scheduling, and service support. You’ll be responsible for ensuring that every part of the care journey runs smoothly and consistently, building trust with families and enabling clinicians to focus on care.
• Team Leadership - Manage a high-performing team across multiple care operations functions—both U.S.-based and international. You’ll be responsible for hiring, training, and retaining top talent, while fostering a culture of urgency, compassion, and accountability. Your leadership will shape not only outcomes but the team’s development and cohesion.
• Data & Metrics Management - Establish and track operational KPIs that allow us to monitor performance at every stage—from onboarding timelines to family retention. Your data insights will guide consistent operational improvements, strategic decisions and help identify and address inefficiencies before they become blockers.
• Process Design & Scalability - Create and refine SOPs, implement workflow automation, and optimize handoffs between teams to reduce delays and increase throughput. Your infrastructure will serve as the operational backbone as we expand into new cities and care models.
• Cross-Functional Collaboration - You will work closely with Clinical, Care Experience, Technology, Product, and Compliance teams to ensure end-to-end alignment and success. From feature requests to operational launches, you’ll help orchestrate the internal coordination needed to deliver exceptional care at scale.
• Compliance & Quality Control - You’ll own HIPAA and Medicaid compliance across operations, as well as internal documentation standards. This includes supporting audits, refining QA processes, and ensuring operational integrity is maintained across every touchpoint.

Care Operations Manager

Manager

• Lead, mentor, and hire a high-performing team focused on delivering an unparalleled family care experience.
• Own the end-to-end design, implementation, and optimization of care support workflows.
• Set and track key performance indicators (KPIs) including response times, satisfaction scores, and family retention metrics.
• Partner closely with Clinical, Technology, and Product teams to streamline processes and ensure family needs are met efficiently and with care.
• Leverage data and qualitative insights to identify areas for innovation and growth.
• Act as a key advocate for families, ensuring their voices are integrated into product development, operational improvements, and organizational strategy.

Care Operations Manager

Care Experience Manager