AbbVie

Research Analyst

• Advance AbbVie's pipeline by striving for excellence in clinical research, turning science into medicine for our patients and leveraging new advanced capabilities to drive industry leading performance.
• Partners with the investigator and site staff for meaningful and effective engagements positioning AbbVie as the choice in clinical trials.
• Focus on site clinical research that ensures appropriate conduct of the trial while driving improvement in data integrity, compliance, overall study performance and customer experience.
• Conducts site evaluation, site training, routine, and site closure monitoring activities under supervision, in compliance to the protocol and monitoring plans and accordance with applicable regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and to quality standards in conducting clinical research, ensuring safety and protection of study subjects.
• Customize site engagement strategy for assigned study (ies) under supervision.
• Gather local/site insights and utilize site engagement tools such as the Customer Relationship Management (CRM) tool, to report/track progress and measure impact of that strategy.
• Evaluate and ensure effective recruitment and retention techniques/plans based on the patient disease journey.
• Responsible for continuous risk-assessment proactively, and in collaboration with Central Monitoring team, monitor activities conducted by clinical sites to detect early overall study performance or patient safety issues.
• Ensures preventative and corrective action plans are put into place, as needed, to mitigate risk and promote compliance using a customer centric approach.
• Ensures quality of data submitted from study sites and assures timely submission of data, including appropriate reporting and follow-up for all safety events by site personnel.

Clinical Research Associate I

• Considered as the primary point of contact for the investigative site.
• High level of competency or experience in providing contextual information on the clinical trials, connects stakeholder to the investigative sites and strengthens AbbVie’s positioning.
• Aligns, trains and motivates the site staff and principal investigator on the goals of the clinical trial program, protocol and patient treatment principles for the trial ensuring a trusted partnership.
• Conduct site evaluation, training, routine, and site closure monitoring activities with compliance to the protocol and monitoring plans, ensuring safety and protection of study subjects.
• Advanced understanding of site engagement and ability to customize site engagement strategy for assigned study (ies).
• Gather local/site insights and utilize site engagement tools to report/track progress and measure impact of that strategy.
• Evaluate and ensure effective recruitment and retention techniques/plans based on the patient disease journey.
• Mentor and train less experienced CRAs on various aspects of work and provide input into their development.
• Responsible for continuous risk-assessment proactively, and in collaboration with Central Monitoring team, monitor activities conducted by clinical sites to detect early overall study performance or patient safety issues.
• Ensures preventative and corrective action plans are put into place, as needed, to mitigate risk and promote compliance using a customer centric approach.
• Identify, evaluate and recommend new/potential investigators/sites on an ongoing basis.

Clinical Research Associate II

Manager

• Educate HCPs on patient support programs, including access and reimbursement support tools and services
• Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution
• Educate on resources available to address access issues
• Provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission processes
• Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility
• Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates
• Report back payer trends related for approved products to Patient Services and MHC account management teams
• Establish and maintain relationships with appropriate providers within territory
• Remain current on key managed care, reimbursement, and policy activities

Field Reimbursement Manager, Psychiatry

• Act as an alternative in-office resource for HCP questions about patient access
• Educate HCPs on patient support programs, including access and reimbursement support tools and services
• Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility
• Establish and maintain relationships with appropriate providers within territory

Account Manager

• Represent the SkinMedica, DiamondGlow and Latisse brands and promote the product portfolio to targeted aesthetic customers within a designated geographical area
• Direct selling of products (physician dispensed skincare and skin resurfacing system)
• Executing pull through programs/events to patients
• Collaborate with Facial Aesthetics, Plastic Surgery, Coolsculpting, APC’s, Marketing, and other Allergan sales forces
• Build loyal relationships with customers to educate on new and current products
• Manage initiative execution across the portfolio balancing the device sale to drive skin care and consumable business

Strategic Account Manager – SkinMedica

• Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales within an assigned geography
• Create, implement, and communicate District Sales Plan and monitor progress
• Maximize market, segment, and team dynamics to drive both top- and bottom-line results
• Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance
• Provide direction and insights to key internal partners in business planning process

District Manager, Metabolics

• Educate HCPs including bio coordinators and/or office staff on AbbVie patient support programs
• Educate on product acquisition options such as specialty pharmacy networks and specialty distribution
• Offer localized expertise on national and regional payer policies
• Collaborate with AbbVie’s Access and Reimbursement Support Center
• Establish and maintain professional relationships with providers within the assigned territory
• Maintain current knowledge on managed care, reimbursement, and policy trends

Field Reimbursement Manager, Immunology, Rheumatology

• This role is field-based and candidates should live within a reasonable distance from the primary city.
• The FRM engages directly with HCP offices to address patient access and reimbursement inquiries related to AbbVie’s immunology portfolio.
• This role delivers expertise regarding coverage, reimbursement challenges, and the utilization of AbbVie’s support tools, while also educating on patient prescription status, program eligibility, and payer processes.
• Educate HCPs including bio coordinators and/or office staff on AbbVie patient support programs, including access and reimbursement tools and services.
• Educate on product acquisition options such as specialty pharmacy networks and specialty distribution.
• Educate resources and strategies to address patient access issues.
• Offer localized expertise on national and regional payer policies, including updates on coding changes and claims submission methodology.
• Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates.
• Report back payer trends for approved products to Patient Services and Market Access account teams.
• Establish and maintain professional relationships with providers within the assigned territory.
• Maintain current knowledge on managed care, reimbursement, and policy trends.

• Provide context for clinical trials and connect stakeholders to investigative sites
• Train and motivate site staff and investigators
• Conduct site evaluations, training, and monitoring activities
• Customize site engagement strategies for assigned studies
• Gather local insights and utilize site engagement tools to measure impact
• Proactively assess risks and monitor activities for study performance
• Develop knowledge of therapeutic area and patient journey for recruitment
• Ensure quality of data and timely submission of safety events

• Execute end-to-end customer journey mapping across OneHUB touchpoints for patients, HCPs, and other customers.
• Translate journey mapping findings and performance data into prioritized improvement initiatives.
• Design and implement process and workflow improvements that enhance speed, clarity, and ease of engagement.
• Partner with technical and system owners to support enhancements to platforms (e.g., CRM, case management, workflow tools) that enable improved customer experience.
• Work across OneHUB Operations and Pillar Teams to understand evolving business needs and ensure improvement initiatives reflect frontline realities.
• Establish and sustain a structured continuous improvement framework.
• Track implementation outcomes to ensure realized performance gains.
• Foster a culture of accountability, data-driven decision making, and customer-centric thinking within OneHUB.

Manager/Sr. Manager, Customer Excellence

Director

• Set the vision and execution priorities for the Rheumatology FRM team, aligned to brand strategy and patient access goals, while owning the measurement framework that demonstrates impact on revenue, access velocity, pull-through, and patient starts.
• Ensure FRM operating procedures and field activities comply with applicable regulations, AbbVie policies, and MLR-approved ways of working.
• Develop and execute a national strategy for patient services, access resources, and programs.
• Identify training needs and support in-field, regional, and national meeting execution.
• Build the access infrastructure, training, and deployment models needed to support new indication launches, new modalities, and geographic expansion.
• Monitor team performance, activity, and capacity through analytics, and close gaps in measurement by shifting the organization from activity metrics to impact metrics.
• Drive a high-performance culture grounded in accountability, compliance, and customer-centricity.
• Identify and develop succession candidates at the AD and FRM levels, building talent from within.
• Partner with Market Access, Trade, Legal, Compliance, Patient Support Services, and IT to navigate healthcare landscape changes, maintain program integrity, and ensure accurate vendor data exchange.
• Ensure both teams' consistent, compliant, and differentiated reimbursement support — covering coding, coverage, billing, patient affordability, and product acquisition.

Director, Field Access and Reimbursement

• Lead the national strategy and execution of the Immunology Rheumatology FRM team.
• Provide direct leadership to 3 or more Associate Directors and indirect leadership to as many as 50 Field Reimbursement Managers across the country.
• Set the vision and execution priorities for the Rheumatology FRM team, aligned to brand strategy and patient access goals.
• Ensure FRM operating procedures and field activities comply with applicable regulations, AbbVie policies, and MLR-approved ways of working.
• Develop and execute a national strategy for patient services, access resources, and programs.
• Identify training needs and support in-field, regional, and national meeting execution.
• Build the access infrastructure, training, and deployment models needed to support new indication launches, new modalities, and geographic expansion.
• Monitor team performance, activity, and capacity through analytics, and close gaps in measurement by shifting the organization from activity metrics to impact metrics.
• Drive a high-performance culture grounded in accountability, compliance, and customer-centricity.
• Identify and develop succession candidates at the AD and FRM levels, building talent from within.
• Partner with Market Access, Trade, Legal, Compliance, Patient Support Services, and IT to navigate healthcare landscape changes, maintain program integrity, and ensure accurate vendor data exchange.

• Lead the national strategy and execution of the Immunology Rheumatology FRM team
• Provide direct leadership to 3 or more Associate Directors and indirect leadership to as many as 50 Field Reimbursement Managers across the country
• Own the performance framework that translates FRM activity into measurable business value
• Influence senior stakeholder decisions with insight and data
• Set the vision and execution priorities for the Rheumatology FRM team, aligned to brand strategy and patient access goals
• Ensure FRM operating procedures and field activities comply with applicable regulations, AbbVie policies, and MLR-approved ways of working
• Develop and execute a national strategy for patient services, access resources, and programs
• Identify training needs and support in-field, regional, and national meeting execution
• Build the access infrastructure, training, and deployment models needed to support new indication launches, new modalities, and geographic expansion

• Set the vision and execution priorities for the Rheumatology FRM team, aligned to brand strategy and patient access goals
• Ensure FRM operating procedures and field activities comply with applicable regulations, AbbVie policies, and MLR-approved ways of working
• Develop and execute a national strategy for patient services, access resources, and programs
• Identify training needs and support in-field, regional, and national meeting execution
• Build the access infrastructure, training, and deployment models needed to support new indication launches, new modalities, and geographic expansion
• Monitor team performance, activity, and capacity through analytics, and close gaps in measurement by shifting the organization from activity metrics to impact metrics
• Drive a high-performance culture grounded in accountability, compliance, and customer-centricity
• Identify and develop succession candidates at the AD and FRM levels, building talent from within
• Partner with Market Access, Trade, Legal, Compliance, Patient Support Services, and IT to navigate healthcare landscape changes, maintain program integrity, and ensure accurate vendor data exchange
• Ensure both teams consistent, compliant, and differentiated reimbursement support — covering coding, coverage, billing, patient affordability, and product acquisition.

• Lead the national strategy and execution of the Immunology Rheumatology FRM team.
• Provide direct leadership to 3 or more Associate Directors and indirect leadership to as many as 50 Field Reimbursement Managers across the country.
• Own the performance framework that translates FRM activity into measurable business value.
• Influence senior stakeholder decisions with insight and data.
• Set the vision and execution priorities for the Rheumatology FRM team, aligned to brand strategy and patient access goals.
• Ensure FRM operating procedures and field activities comply with applicable regulations, AbbVie policies, and MLR-approved ways of working.
• Develop and execute a national strategy for patient services, access resources, and programs.