Salary
💰 $75,300 - $150,700 per year
About the role
- Serve as a trusted advisor to established customers, fostering loyalty and achieving retention targets
- Enhance customer satisfaction through proactive issue resolution and regular business reviews
- Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats
- Develop and execute strategic account plans focused on value expansion and profitability
- Identify and implement operational and service improvements to drive customer success
- Influence purchasing decisions and optimize reagent utilization
- Perform assay integrations and address laboratory technical needs
- Support new account implementations, including ordering, installation, and validation
- Coordinate order, delivery, and billing processes to ensure operational efficiency
- Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences
- Escalate and resolve customer challenges in collaboration with the service organization
- Contribute to quality effectiveness through accurate documentation of complaints and resolutions
Requirements
- Bachelor’s Degree, or Associate’s degree with equivalent experience
- Minimum of 3 years of professional experience in sales or clinical laboratory operations
- Willingness to travel within the assigned territory
- Preferred: Bachelor’s degree in Engineering, Life Sciences, or Medical Technology and/or healthcare-related Field
- Experience with a proven track record in sales, field service, or within a technical call center
- Financial Acumen – good understanding and analysis of financial data in the healthcare market
- Deep understanding of laboratory instrumentation, workflows, and regulatory requirements
- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan
- Excellent retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
- Recognized as a great place to work in dozens of countries worldwide
- Named one of the most admired companies in the world by Fortune
- Best big companies to work for as well as best place to work for diversity, working mothers, female executives, and scientists
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
assay integrationslaboratory technical needsoperational improvementsservice improvementsfinancial analysissales experienceclinical laboratory operationscustomer retention strategiesvalue expansionprofitability strategies
Soft skills
customer satisfactionissue resolutioncollaborationinfluencecommunicationproblem-solvingtrust buildingteamworkstrategic planningcustomer loyalty
Certifications
Bachelor’s DegreeAssociate’s Degree