Senior Manager, Customer Success
insightsoftware
Cloud
Clinical Specialist, CRM
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Provides comprehensive engineering, sales, educational, and technical support.
- Responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.
- Acts as a clinical interface between the medical community and the business.
- Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
- Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis.
- Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
- Provides additional back-up support to CRM Sales Representatives.
Requirements
- Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
- A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
- Must have the capability to obtain certification in CRM products.
- Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
- Familiarity with cath lab and operating room procedures and protocol
- Demonstrate advanced knowledge of cardiac pacing systems.
- Must apply engineering skills and abilities to interpret and solve complex clinical problems.
- Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities.
- Additionally, must be able to meet deadlines effectively.
- Must be detail-oriented and capable of working independently.
- Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals.
- Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
- Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Bio-Medical Engineeringcardiac pacing systemsclinical problem solvingcardiology procedureselectro-physiologycardiac electro-physiology procedurestraining facilitationengineering skillsCRM product knowledgehealthcare experience
Soft skills
written communicationverbal communicationinterpersonal skillspresentation skillsanalytical skillsorganizational skillsdetail-orientedindependent workcollaborationtime management
Certifications
Bachelor’s degreecardiac training program certificationCRM product certification
