Customer Success Manager
Monograph
Clinical Specialist, CRM
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Provides comprehensive engineering, sales, educational, and technical support.
- Responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.
- Acts as a clinical interface between the medical community and the business.
- Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
- Provides additional back-up support to CRM Sales Representatives.
- Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
Requirements
- Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
- A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
- Must have the capability to obtain certification in CRM products.
- Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
- Familiarity with cath lab and operating room procedures and protocol.
- Demonstrate advanced knowledge of cardiac pacing systems.
- Must apply engineering skills and abilities to interpret and solve complex clinical problems.
- Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities.
- Must be detail-oriented and capable of working independently.
- Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Bio-Medical Engineeringcardiac pacing systemsclinical problem solvingcardiac electro-physiology procedureselectro-physiologytraining facilitationCRM product knowledgeengineering skills
Soft skills
communication skillsinterpersonal skillspresentation skillsanalytical skillsorganizational skillsdetail-orientedindependent work
Certifications
Bachelor’s degreecardiac training program certificationCRM product certification
