Implementation Success Manager
inquirED
Customer Success Manager
Monograph
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the onboarding process for your customers from start to finish
- Execute a detailed plan that covers setup, data migration, project creation, and training on advanced features like forecasting, invoicing, and reporting
- Clear blockers fast, set a pace that keeps customers moving, and ensure full implementation on schedule
- Partner with Support to continue delivering guidance and high impact training
- Foster deep customer relationships through consistent communication, proactive strategies, and a genuine drive to see customers succeed
- Collaborate with the Subscriptions team to maximize renewals, expand adoption, and help our customers achieve real results with Monograph
- Keep metrics accurate and up to date with disciplined tracking and reporting
- Spot opportunities to improve internal processes and act on them
- Build and maintain a deep understanding of Monograph’s product and technical workflows
Requirements
- 3+ years of SaaS experience in implementation, onboarding, or customer success
- Proficiency with key CS tools including Salesforce, Intercom, and ChurnZero
- A true sense of urgency, accountability, and attention to detail
- Strong multitasking skills and the ability to adapt quickly to changing priorities
- Demonstrated success building relationships across sales, marketing, support, and product teams
- Thrives in dynamic environments where experimentation and learning fuel progress
- Reliable internet and fluency with tools like G Suite, Zoom, Slack, and modern SaaS tech
- Bonus: familiarity with the architecture, engineering, and construction (AEC) industry
Benefits
- 🎭 Innovative engineering and product culture
- 💰 Early-stage well-funded company
- ❤️ Inclusion and diversity as a company priority
- 🌡 100% premium coverage on our healthcare plans for employees and their families
- 🦷 Dental & vision coverage for employees and families
- 🖥 New laptop & equipment
- 🏋🏻♀️ Wellness Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSimplementationonboardingcustomer successdata migrationforecastinginvoicingreportingmetrics tracking
Soft skills
communicationrelationship buildingmultitaskingadaptabilityattention to detailurgencyaccountability
