Senior Manager, Customer Success
insightsoftware
Cloud
Customer Success Manager, Enterprise
EvenUp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Regularly conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform.
- Collaborate with internal teams to deliver tailored value and resolve complex challenges promptly.
- Partner with customers to define success metrics and align with their long-term business objectives.
- Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads.
- Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer.
- Proactively identify risks to customer retention and create mitigation strategies to ensure continued success.
- Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value.
- Document customer feedback, enterprise-level use cases, and success stories to inform internal product development and roadmap planning.
- Ensure all customer interactions and account activities are meticulously tracked in the CSP/CRM system.
- Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless and customized customer experiences.
Requirements
- Bachelor’s degree in a related field; MBA or JD is a strong plus
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers
- Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementadoption analysissuccess metricsrisk mitigationupsell opportunitiescross-sell opportunitiesCSPCRM
Soft skills
relationship buildingcollaborationproblem solvingcommunicationstrategic thinkingcustomer-first mindsetorganizational skills
Certifications
Bachelor’s degreeMBAJD
