Customer Success Manager
Monograph
Customer Success Manager
Color
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $92,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- As a Customer Success Manager, you'll be our customers' most important contact at Color - guiding them through onboarding, engagement, strategy, and expansion for our cancer program.
- Your efforts will directly impact the health outcomes of the populations we serve and the success of Color.
- We are seeking a Customer Success Manager who has experience in the healthcare and benefits space who is passionate about working with benefits and union leaders on improving the health and cancer outcomes of their employee and union populations by delivering exceptional client experiences.
- Lead a portfolio of employee and union clients and be the face of Color for all client-related needs.
- Lead/collaborate on the onboarding process for new clients, ensuring a smooth and successful launch of the cancer program and lifecycle plan.
- Develop customized service and strategy plans tailored to each client’s goals and organizational needs that meets their expectations for success of Color’s cancer program.
- Collaborate with client and our member engagement team to drive successful enrollment and engagement of a client’s population with Color’s product and services.
- Own and maintain a high client retention and renewal rate.
- Create successful, upsells, and expansion opportunities for assigned clients.
Requirements
- Minimum 3 years of experience as a client success/customer success manager, ideally at a benefits tech company
- Demonstrated success at a high-growth or start up organization with deep understanding and execution against the associated challenges (scaling,1:many client management, operating in ambiguity, and fast paced environment)
- Experience serving and scaling support to mid-market clients, with specific experience serving HR/Total Rewards leaders, executives, and benefits consultants in volume
- Experience identifying growth opportunities and securing upsells across your book of business
- Excellent messaging, positioning and presentation of information to varying levels of internal and external audiences
- Demonstrates a strong bias for action, equally effective in day-to-day execution and in driving proactive, strategic approaches and programs
- Excellent organizational skills, with proven ability to multi-task competing priorities
- Excellent negotiation, internal and external collaboration, and listening skills
- Analytical skills to interpret data and drive actionable insights
Benefits
- 💰 Competitive salary
- ✨ Comprehensive medical, dental, vision, life, and disability benefits
- 📈 401k match
- 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend
- 🏝 Generous vacation policy, paid holidays and company-wide recharge days
- 🍼 Equal paid parental leave for birthing and non-birthing parents
- Free cancer screening and prevention resources for employees and their adult dependents
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client success managementcustomer success managementdata analysisupsellingonboardingstrategy developmentengagement strategiesportfolio managementhealthcare knowledgebenefits technology
Soft skills
communicationorganizational skillsnegotiationcollaborationpresentation skillsanalytical thinkingbias for actionmulti-taskingstrategic thinkingclient relationship management
