Customer Success Manager
Monograph
Client Experience Specialist
WIN Home Inspection
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as a trusted point of contact for franchise owners, building strong relationships 🤗
- Champion and coordinate requests with internal marketing, training, and operations teams
- Provide responsive, empathetic support and follow-through on client needs 💬
- Contribute to projects such as training programs, marketing reviews, and process improvements
- Deepen your knowledge of our systems and processes to provide more direct guidance over time 📈
Requirements
- Friendly and empathetic with strong people and communication skills
- Natural leader with a drive to grow professionally and personally 🚀
- Quick learner, organized, and persistent in getting things done
- Experience collaborating with cross-functional teams (marketing, training, or operations)
- 4+ years in client service or customer success (preferred but not required)
Benefits
- 100% remote role (Chicago-area candidates preferred) 🌍
- Collaborative, inclusive culture built on respect and growth
- Health, dental, vision insurance + PTO + 401(k) match
- Career development and advancement opportunities 📚
- A team that values working hard, having fun, and celebrating success together 🎉
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathetic supportstrong communication skillsnatural leaderorganizedpersistentrelationship buildingcollaborationclient servicecustomer successquick learner
