Sales Enablement Leader
Opendoor
Business Architect – Global Customer Experience and Operations
Abbott
full-time
Posted on:
Location Type: Office
Location: Alameda • California • 🇺🇸 United States
Visit company websiteSalary
💰 $128,000 - $256,000 per year
Job Level
SeniorLead
About the role
- Serve as a trusted advisor to global leaders and stakeholders in shaping strategic plans and investment priorities.
- Facilitate workshops and stakeholder alignment sessions across regions and functions.
- Drive adoption of new technology and reuse existing technology for enabling operational capabilities, value streams and business processes.
- Develop and maintain comprehensive business architecture blueprints that articulate ADC’s customer experience strategy, operational vision, and multi-year transformation roadmap.
- Design and implement business architecture frameworks that support digital transformation, operational efficiency, and customer journey excellence.
- Create and apply key business architecture deliverables—including capability models, value stream maps, customer journey maps, and system interaction diagrams—to guide product teams.
- Provide strategic insights through business capability modeling and process mapping to inform investment decisions and drive business outcomes across the product lifecycle.
- Establish scalable business process standards and governance frameworks.
- Identify opportunities for process improvement across customer touch points, service delivery, and operational workflows.
- Model and optimize end-to-end processes with a focus on decoupled, service-oriented system landscapes.
- Act as a liaison between business units and technical teams to ensure seamless solution delivery.
Requirements
- Bachelor’s degree in business administration, Information Systems, or related field.
- 7–10 years of experience in business architecture, process improvement, or related field.
- Proven experience in customer experience, service operations, or global business process design.
- Strong understanding of business architecture and business process management design principles.
- Experience working in a globally distributed organization (preferred).
- Familiarity with customer journey mapping, value stream modeling, and capability-based planning (preferred).
- Understanding of conceptual systems architecture and solution architecture design (preferred).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to influence and collaborate across diverse teams and cultures.
- Executive-level presentation skills.
- Willingness to travel up to 10% of the time.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement.
- The Freedom 2 Save student debt program.
- FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- Health and wellness benefits (see www.abbottbenefits.com).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business architectureprocess improvementcustomer experienceservice operationsbusiness process managementcustomer journey mappingvalue stream modelingcapability-based planningconceptual systems architecturesolution architecture design
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsinfluencecollaborationpresentation skills
Certifications
Bachelor’s degree in business administrationBachelor’s degree in Information Systems
