Field Support Services Manager
Abbott
full-time
Posted on:
Location Type: Remote
Location: California • New York • United States
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Salary
💰 $113,300 - $226,700 per year
About the role
- Implementation of strategy, scope, process, and programs which promote customer satisfaction, drive implementations and therefore sales.
- Providing significant and positive impact to short-term, mid-range and long-term organizational goals.
- Demonstrating continual improvement in commercial processes.
- Creating a work environment that supports cross-functional team effectiveness.
- Management and development of reporting staff; mentor others as appropriate.
- Communicate organizational vision and strategy, planning, and direction for Field Support Services organization to attain maximum sales volume.
- Provide leadership to staff to achieve utilization and adoption of products through efficient and effective implementation cycle management.
- Ensure that people management and associated administrative tasks are completed promptly and accurately lead and develop direct reports.
- Lead implementation and cross-functional teams in support of organizational goals.
- Lead complex and/or high-risk account management.
- Understand and comply with applicable EHS policies, procedures, and guidelines.
- Responsible for implementing and maintaining the effectiveness of the Quality System.
- Travel up to 75% of the time domestically by any means necessary to support business goals.
Requirements
- Bachelor's degree or equivalent experience, preferably in Medical Technology, Nursing, Respiratory Therapy, or a related field of study; Associate degree is acceptable with additional experience and demonstrated competence.
- Typically requires 7+ years of project management experience in the healthcare industry to develop the competence required to meet the skills and responsibilities of the position.
- 3 years of direct management experience required with experience in hiring, performance management, performance evaluation, goal setting, and budget accountability.
- Background of success in value-based, solution selling healthcare implementations, preferably in medical devices, diagnostics, or products.
- Ability to influence and lead both with and without direct authority.
- Ability to convey communications clearly, concisely, and accurately.
- Executive-level business and financial acumen with strong negotiation skills.
- Ability to confidently speak in public, often for high-level executives.
- Ability to work independently, in groups and to effectively lead groups.
- Demonstrated leadership skills, initiative, critical-thinking and problem-solving skills.
- Strong organization, time, and project management skills.
- Background of driving sales growth through superior customer service by managing key relationships with clinicians, administrators, and laboratorians.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementvalue-based sellingsolution sellingbudget accountabilityperformance managementgoal settingquality system managementcustomer satisfaction strategiescross-functional team leadershipaccount management
Soft Skills
leadershipcommunicationinfluencenegotiationcritical thinkingproblem solvingorganizationtime managementindependent workteam collaboration