Senior Manager, Sustaining and Forward-Deployed Engineering

Abacus Insights

full-time

Posted on: 9/5/2025

Origin: • 🇺🇸 United States

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Senior

Cloud

About the role

Build, lead, and mentor a high-performing team of sustaining engineers and Forward Deployed Engineers (FDEs)
Lead geographically distributed teams across the US, India, and Nepal and foster an inclusive, collaborative environment
Oversee sustaining engineering activities including root cause analysis, bug fixes, and implementation of design enhancements
Manage the product lifecycle from post-launch to end-of-life, ensuring product reliability, quality, and regulatory compliance
Drive initiatives for cost reduction, yield improvement, and product variability reduction
Collaborate with product development, operations, QA, and customer support to resolve production issues and streamline processes
Administer the engineering change process and ensure field solutions are incorporated into products when warranted
Develop and manage departmental budget and resource planning for sustaining engineering projects
Set technical vision and strategy for customer engagements and oversee lifecycle of customer-facing projects from scoping to post-deployment support
Act as key technical advisor for strategic clients and translate customer insights into actionable product improvements
Ensure the FDE team develops reusable tools, playbooks, and best practices to accelerate future deployments

Bachelor's degree in Engineering or a related technical field; a Master's degree is preferred
A minimum of 8-10 years of experience in an engineering role, with at least 3-5 years in a management position leading technical teams
Proven experience in sustaining engineering, product support, or a related field, with a strong understanding of product development lifecycles
Experience in a customer-facing technical role such as solutions engineering, technical account management, or forward deployed engineering
Demonstrated ability to lead and motivate a team of engineers, with a passion for mentorship and career development
Strong project management skills with the ability to manage multiple complex projects simultaneously
Excellent problem-solving and analytical skills, with a data-driven approach to decision-making
Exceptional communication and interpersonal skills, with the ability to effectively interact with both internal stakeholders and external customers at all levels
A deep understanding of software development, system integration, and deployment in customer environments
Ability to thrive in a fast-paced, ambiguous environment and make sound decisions under pressure