Verifiable

Support and Services Engineer

Verifiable

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, California, Colorado, Florida, Idaho, Illinois, Kentucky

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • As a Support and Services Engineer (SSE) at Verifiable, you will serve as the technical point of contact for post-go-live customers, ensuring they continue to get value from our platform.
  • You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support.
  • Your work bridges the gap between customer success, support, product, and engineering, helping live customers adopt new features, resolve issues, and make configuration updates as their needs evolve.
  • You’ll partner closely with CSMs, Support, and Implementation to ensure customer issues are tracked, scoped, and resolved efficiently.
  • This is a hands-on role where you’ll manage configurations, perform upgrades, troubleshoot issues, and proactively drive enhancements for our live customers.
  • We are a fully remote company hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

Requirements

  • 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
  • Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
  • Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
  • Experience with managing multiple concurrent requests from live customers.
  • Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
  • Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
  • Ability to translate business requirements into scalable and maintainable solutions.
  • Comfortable working in a fast-paced startup environment with evolving priorities.
  • Salesforce certifications such as Sales Cloud Consultant, Business Analyst