Provide tier 1 and tier 2 support for technical issues across Windows, macOS, Linux, and mobile platforms
Handle password resets, account unlocks, and user access requests
Troubleshoot common software issues including Microsoft 365, Google Workspace, Zoom, Slack, and line-of-business applications
Resolve authentication and SSO issues with Okta and other identity platforms
Diagnose network connectivity problems, VPN issues, and printer configuration
Support new hire onboarding and employee offboarding processes
Set up and configure laptops, desktops, monitors, peripherals, and mobile devices
Escalate complex tier 3 issues to Senior IT Lead with clear documentation
Create, modify, and disable user accounts across multiple platforms
Manage group memberships and application access permissions
Process access requests and ensure proper approval workflows
Maintain accurate asset inventory and user documentation
Coordinate with Senior InfoSec Lead on compliance and access reviews
Deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar)
Troubleshoot endpoint compliance issues and device enrollment
Perform basic hardware repairs and coordinate warranty replacements
Support mobile device setup and configuration (iOS/Android)
Monitor and respond to security alerts on managed endpoints in coordination with InfoSec team
Establish help desk workflows, ticketing procedures, and SLA standards
Develop and maintain knowledge base articles and user guides
Create documentation for common support procedures and troubleshooting steps
Identify recurring issues and recommend solutions to reduce support burden
Build self-service resources to empower users
Participate in IT projects and system rollouts as needed

Requirements

2-3 years of help desk or technical support experience
Working knowledge of Windows 10/11, Linux and macOS operating systems
Experience with user account management in Active Directory or Azure AD/Entra ID
Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN)
Experience with ticketing systems and support workflows
Ability to troubleshoot hardware and software issues independently
Excellent customer service skills and professional communication
Strong organizational skills and ability to manage multiple priorities
Self-motivated and comfortable working independently with minimal supervision
Willingness to learn new technologies and enterprise systems

Benefits

Health insurance
401(k) matching
Paid time off
Flexible working arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Windows 10Windows 11LinuxmacOSActive DirectoryAzure ADTCP/IPDNSDHCPVPN

Soft skills

customer serviceprofessional communicationorganizational skillsself-motivatedindependent worktroubleshootingproblem-solvingtime managementattention to detailadaptability