AAA

Digital Readiness, Workforce Capability Consultant

AAA

full-time

Posted on:

Location Type: Hybrid

Location: Missouri • New York • United States

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Salary

💰 $105,000 - $140,000 per year

About the role

  • Build adoption strategies for priority digital and workflow changes, including target populations, capability needs, manager enablement approach, and reinforcement plan.
  • Conduct readiness and adoption diagnostics using feedback, workflow mapping, and available usage/adoption signals to identify barriers and prioritize interventions.
  • Develop scalable enablement assets tied to real workflows, such as job aids, manager talking points, office hours structures, and practical implementation guidance.
  • Partner with IT and change stakeholders to align workforce enablement plans with rollout timelines, communications, and support models.
  • Define and monitor adoption measures and leading indicators; provide recommendations to scale, adjust, or pause approaches based on evidence.
  • Support pilots and staged rollouts by structuring learning capture, surfacing friction points, and improving approaches before broader deployment.
  • Coordinate with Culture & Experience and Leader Effectiveness partners to ensure communications, leader routines, and reinforcement are aligned and usable.

Requirements

  • Bachelor’s degree in Human Resources, Learning, Business, Information Systems, Organizational Development, or a related field required.
  • 6 years of experience in digital adoption, workforce enablement, change management, learning strategy, or related work.
  • Responsibility for translating enterprise or functional changes into practical, role‑based enablement that drives sustained usage.
  • Assessing workforce readiness, designing scalable enablement and manager guidance tied to real workflows, and using adoption signals or feedback to refine approaches over time.
  • Knowledge of: Digital adoption and workforce enablement principles, including how new tools and workflows are integrated into day‑to‑day employee and manager work.
  • Organizational change and readiness concepts, including common sources of adoption friction during technology or workflow changes.
  • Cross‑functional operating models across IT, HR, and business teams and how these groups collaborate during enterprise or functional rollouts.
  • Adoption measurement approaches, including the use of leading indicators, qualitative feedback, and reinforcement mechanisms.
  • Effective communication and facilitation practices that support clarity, usability, and action.
Benefits
  • A competitive annual salary between $105,000 - $140,000 with annual bonus potential based on performance
  • ACG offers excellent and comprehensive benefits packages, including: Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership Discounts, perks, and rewards and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital adoptionworkforce enablementchange managementlearning strategyadoption measurementworkflow mappingscalable enablementmanager guidanceorganizational changereadiness diagnostics
Soft Skills
effective communicationfacilitationcollaborationproblem-solvingorganizational skillsanalytical thinkingadaptabilitystakeholder engagementstrategic thinkingleadership