Specialty Pharmacy Supervisor – Call Center, Overnight
CVS Health
Call Center Representative – Roadside Assistance
AAA
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Junior
About the role
- Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
- Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
- Maintain a compassionate and composed demeanor, especially during high-intensity calls
- Relay critical information to the internal and external teams to expedite the dispatching process
- Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction
Requirements
- Prior customer service experience
- Call Center experience is preferred
- Bilingual skills, especially in Spanish, are a plus
- Ability to provide excellent customer service and thrive in a high-volume call environment
- Excellent communication skills, both verbal and written
- Empathy and a strong desire to help those in distress
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
- High School diploma, GED or equivalent.
Benefits
- Extraordinary medical/dental/vision/life benefits
- 401(k) Savings plan with company match
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencebilingual skillsadvanced computer skillsmulti-tasking skillsGPS systemstraffic safety rules
Soft skills
excellent communication skillsempathycompassioncomposed demeanorcollaborative teamworkability to thrive in high-volume environment
Certifications
High School diplomaGED
