Call Center Representative – Roadside Assistance
AAA
Specialty Pharmacy Supervisor – Call Center, Overnight
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $40,600 - $76,500 per year
Job Level
JuniorMid-Level
About the role
- Responsible for the direct daily supervision of pharmacy service representatives (PSRs)
- Providing proactive compliance and ordering calls for all medications dispensed by CVS/Specialty Pharmacy Network
- Providing guidance and direction to onsite staff
- Directing daily workflow, schedule preparation and management
- Ensuring adherence to standard operating procedures
- Interviewing/hiring process
- Staff training, problem solving and follow-up
- Performance monitoring and evaluation, including corrective action, and data gathering and report preparation
- Ensuring overnight supervisor availability aligns with overnight hours of operation
- Engaging team through various media including team-building events and recognitions.
Requirements
- 2+ years of leadership experience in supervising a team in a customer service environment
- 4+ years of customer service experience
- Knowledge of healthcare industry
- Knowledge of call center operations
- Knowledge of Verint, Five9, Call Recording Systems, Workday
- Skilled in Microsoft Office Suite
- Ability to identify and solve problems
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or member of the business community
- Ability to effectively present information to customers both internal and external
- Ability to apply basic accounting principles and analyze financial reports
- Ability to identify and solve practical problems with a variety of concrete variables in standardized situations
- Ability to interpret an extensive variety of technical instructions
- Ability to analyze, interpret, and resolve performance issues.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance monitoringdata gatheringreport preparationbasic accounting principlesfinancial report analysis
Soft skills
leadershipproblem solvingteam engagementcommunicationstaff training
