Call Center Representative
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Junior
About the role
- Assist callers with card activation and troubleshooting
- Handle requests for replacement or new cards
- Provide program details and savings information
- Maintain accurate records and follow compliance guidelines
- Deliver friendly, efficient support in a fast-paced call center environment
Requirements
- At least 1 year of call center and customer service experience (retail accepted)
- Pharmaceutical call center experience preferred
- Strong communication and problem-solving skills
- Availability to work any 8-hour shift between 8 AM and 8 PM EST, Monday thru Friday
- Tech-savvy and comfortable navigating multiple systems
- Must pass an internet speed test (hard-wired connection only)
- Quiet, private workspace suitable for remote work
- Highschool Diploma or equivalent
- Must be 18 years of age or older
- Must be able to pass a background check
- Ability to successfully complete a mandatory paid training program
Benefits
- Health benefits for you and your family include medical, dental, and vision, starting on day 1 of work!
- Variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencecustomer service experiencetroubleshootingcard activationcompliance guidelinesinternet speed test
Soft skills
strong communication skillsproblem-solving skillsfriendly supportefficient supportability to work in a fast-paced environment
Certifications
Highschool Diploma or equivalent