A.P. Moller - Maersk

Senior Customer Experience Manager

A.P. Moller - Maersk

full-time

Posted on:

Location Type: Hybrid

Location: Pooler • Texas • 🇺🇸 United States

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Salary

💰 $120,000 - $145,000 per year

Job Level

Senior

About the role

  • Ensure the Maersk team drives proactive customer support and issue resolution for a seamless customer experience across all products in scope
  • Ensure customer experience in cross-functional teams across multiple sites
  • Execute on physical product delivery, incl. issue resolution towards the customer
  • Understand the account’s business requirements and the end-to-end program
  • Responsible for Ocean operations, 3PL, domestic transportation, airfreight
  • Build and maintain long-term relationships with customer, and internal operational and customer service network
  • Develop logistics strategies to support the operational needs of the new plant
  • Analyze supply chain networks and recommend optimal transportation routes
  • Implement inventory control measures to optimize inventory levels
  • Develop transportation plans and schedules to maximize efficiency
  • Oversee warehouse process and collaborate with the operations team
  • Monitor key performance indicators (KPIs) and metrics to track logistics performance
  • Drive continuous improvement initiatives to enhance logistics processes
  • Support with budgeting & forecasting and follow up on billing needs for the account
  • Build strong Customer Relationships and ensure adequate support.

Requirements

  • 5+ years of leadership experience in logistics, supply chain management, or 3PL
  • Strong knowledge of international transportation and logistics operations (Air, FCL, LCL, CHB, Intermodal)
  • Proven ability to build and manage stakeholder relationships
  • Experience with logistics solutions in Automotive or Industrial verticals
  • Exposure to project management, start-up environments, or transformation initiatives
  • Proficiency in Outlook, Excel, and logistics management tools
  • Expertise in supply chain optimization
  • Strong people leadership and team development skills
  • Bachelor's degree in Supply Chain, Business, or related field; fluency in English.
Benefits
  • Health Insurance
  • Paid Time Off
  • 401k Match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logistics managementsupply chain optimizationinventory controltransportation planninginternational transportation3PLairfreightFCLLCLCHB
Soft skills
leadershipstakeholder managementcustomer relationship managementteam developmentproblem-solvingcommunicationcollaborationcontinuous improvementanalytical skillsbudgeting
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