Director, Customer Service IT
Zendesk
Customer Service Manager
McKesson
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $64,200 - $107,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and support Customer Service Supervisors (CSM1s) and their teams.
- Recruit, onboard, and develop top talent.
- Conduct performance reviews, coach for growth, and manage corrective actions.
- Ensure a seamless 360° support experience by partnering with cross-functional teams.
- Monitor team performance and customer satisfaction metrics.
- Serve as the escalation point for complex customer issues, ensuring timely and effective resolution.
Requirements
- 6+ years of relevant experience, including 2+ years in a leadership role.
- Proven ability to lead and develop high-performing teams.
- Strong business acumen and understanding of customer service operations.
- Experience managing to metrics and using root cause analysis.
- Excellent communication, coaching, and conflict resolution skills.
- Strong Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
Benefits
- competitive compensation package
- health insurance
- flexible working hours
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisperformance metricscustomer service operations
Soft skills
leadershipteam developmentcoachingconflict resolutioncommunicationbusiness acumen
