Customer Experience Associate
Thuma
Director, Customer Service IT
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Austin • California, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $166,000 - $248,000 per year
Job Level
Lead
About the role
- Lead, mentor, and develop IT teams that support customer service and support applications related to Onboard to Renew
- Serve as a strategic advisor to business leaders worldwide
- Ensure seamless operation, integration, and enhancement of customer service and support applications
- Assist business partners to design and implement scalable customer service processes
Requirements
- 10+ years of experience in IT customer service, support operations, or related roles
- Proven experience and knowledge of customer service and support applications supporting OTR processes
- Bachelor's degree in Business, Information Technology, or a related field; an MBA or relevant certification is preferred
- Strong interpersonal and communication skills
- Experience driving scalability in fast-paced, high-growth environments
Benefits
- Health insurance
- Bonuses
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service applicationssupport operationsOTR processesscalable customer service processes
Soft skills
leadershipmentoringinterpersonal skillscommunication skills
Certifications
MBArelevant certification
